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Well I think I’m done on these forums, disappointing to go as I was really looking forward to this car but the people on here are more frustrating then the time is worth. There are some great people on here but the level of fan boy is unappetizing for my tastes. In parting my only advice would...

According to Tesla my car was never built so they didn’t occur any significant cost. You can pray at the church of Elon but if you ask 100 people on the street 95 would agree with me. Frame it like this: Imagine you saw an ad on the internet for a TV that was $1000 discounted from regular...

They genuinely don’t seem to even know in some cases how much you’re owed or how they will get money back to you. I’ve never heard of another company offering a refund to a customer that would take more then one week. And there excuse is oh we’ve had a lot of people cancel....that makes you...

Cancelled my order 4 weeks ago, called Tesla today to find out where my refund is and they said it will take 45 business days (9 weeks or more like 10 weeks with holidays) I challenge someone to say with a straight face that this is good customer service...they remove from your credit card with...

Again if you think they are offering a refund out of goodness in their hearts then you are pulling a Rob Ford and smoking crack. They sold the vehicles HEAVILY advertising and promoting the $14,000 rebate, from sales agents telling you about “actual cost” to website only showing you monthly...

Yeh that’s how I read it too That’s why I’ve gotten frustrated with some of the people on this forum. Do you know why 100’s of people call Tesla daily? Because their communication sucks so people have no idea what is going on.

When I got the Ford the took the rebate off right at dealership...not sure if Ford is only company to do that. To be honest to start that’s how I assumed they all worked

Can’t imagine his turnover has helped like you mention....although outside of the press secretary for Donald Trump I can’t think of a worse communications job then the VP of Communications for Elon Musk lol My boss just said what on twitter? Oh F$*#

Yeh you don’t get it.....no point in trying, you are the polar opposite of adaptabl, I prefer to live with the other 99% in the middle in the normal world. I’m not giving $65,000 of my hard earned dollars to someone for an “undertaking”, I want a product delivered in a timely fashion at a...

Exactly this....I really believe in this product and this vision....they just need to be better I feel the exact same way as this guy (minus the nerd stuff...loser...just kidding) just shows the dedication some of us have gone through to try and make this car work for us, even if it was out of...

"I don't want you to have one of OUR CARS.....you are whiny and want crazy things like customer service...and communication"

Welcome to the Tesla Motor Club, very friendly Doug Ford should get you to play the elitist Tesla Owner in his next election ads, would win in another landslide!

That "form letter" has information that you could only learn by looking at a forum on a website....not available on their website, not being told the same thing by people on the phone...one person says cancel now or else, one person says wait until you have to

I'm at peace with my purchase of the Ford Fusion Energi and have enjoyed the drive, I think overall its a better decision financially for me anyways. Just amazed at how poor the Tesla customer service experience....I was so excited when I ordered this car, I spent probably 100 hours this summer...

ANYTHING!!!! I just posted an example.....but ANYTHING, not one thing from rep 1, a different thing from rep 2, a threat to cancel or you have to take delivery from rep 3

Lets just imagine that say on Aug 1 Tesla decided to send the following email out to the 500 people who were affected..... "Dear Tesla Customer, As you may have seen in the media, the Ontario PC Government has cancelled the EHVIP program effective July 11. Other car companies have been...

Wow you’re a real joy to be around aren’t you. Feel real lucky to have canceled my order because Tesla never communicated ANYTHING to us 500 affected people about what is happening. And then in the meantime find out that they decided to sue the govt and seemingly won potentially making my now...

No chance Better chance by Sep 11 I am premier of Ontario

I’m not familiar with law but isn’t it strange to pick a winner and leave it up to the loser what the damages are?

As one of the 175 who cancelled this is where I find the Tesla end frustrating, at no point did they communicate that they are trying to do something on customers behalf, all we ever got were “you better cancel before VIN assigned, ok when will VIN be assigned? We have no idea” Just communicate...

That’s assuming that Tesla won and the lawsuit wasn’t tossed which is what Ontario govt had requested

Vancouver had a ton of deliveries in June, there were pictures on here of hundreds of cars in a lot

And extremely condescending to boot I’m not rationalizing any decision, I chose to no longer purchase the Tesla at $65,100 but find the policies they have in place to refund ridiculous. I strongly disagree (and know 90% of the general population would as well) that Tesla is “being a good guy”...

They hadn’t opened sales to any other country then Canada. It’s not some crazy conspiracy theory I came up with, it’s plastered all over this site and many others. And again I understand why they did it. So in going with the theory that they “knew” that rebate was coming to an end, why did they...

Do you have to buy the kool-aid online or do they sell it at Yorkdale as well?

The other common misconception I’ve seen posted here is that Tesla shipped many Model 3’s in May/June to Canada to try and help Canadians before the election. That is blatantly false, they were trying to avoid hitting the 200,000 mark in the USA which would trigger the end of the incentive...

I don’t think they owe us anything, like people have said it’s out of their control, I don’t believe they communicated well through situation but they don’t owe us anything in return. Would just be nice to receive a refund in a timely manner and move on with life. Their refund policy is...

Yeh it can be real welcoming if you disagree with the group...this is no different then Adaptable or whatever his name is

When you go on a website saying how much you like a car you’re a hero....when someone for another company does it they’re a spokesperson

Over 90 per cent of people agree with him cutting city council He got elected campaigning on sex Ed changes.....some people must be happy I don’t agree with half his policies, but acting like Tesla has public support is laughable

I’m telling you Ford Fusion Energi, great specs and enough battery for most daily commutes, unless your daily drive is pure highway more then 35KM each way then it’s a great car

I also signed off on a car that they advertised on their website as being $14,000 cheaper. They were very quick to point out along way price is $14,000 less, the monthly payments were calculated before I clicked order with that $14,000 removed. They had no problem taking my money and telling me...

Hands down worst customer service experience I have ever had. They told me tonight that my refund has been processed but they have not pushed it through. Attached is an email I received from Tesla stating that it would be refunded in 3 weeks.

At this point I am sending them a thank you card for structuring the program the way it is and forcing me to look at the Ford Fusion Energi, which I bought for $37,000 less then my Model 3 and get to deal with a professional company

As I wait on hold to find out where my money is I hear that Tesla has added a message on their waiting loop that says refunds may take up to 45 business days, this is new from 3 weeks ago....I also challenge you to find ONE big business that would make a customer wait 45 business days which is 9...

Yes This guy is clearly a troll...however his “opinions” are closer to the majority of People in Ontario then anyone else on here

Not true on this, the discussion hasn’t been that Tesla owes us $14,000. It’s that Tesla should have communicated a change in the program and that their car was no longer eligible. Pro active is sending an email to affected consumers telling them about program change Proactive is telling...

I’m 3 weeks since I requested a refund and not a penny back, not sure that is doing everything they can do. Within 60 seconds they had the money out of my account but now 3 weeks and ticking to put it back in. Even if they win (which zero chance comes before Sep 10) there is no guarantee the...

Picked up my Ford Fusion Energi today, I really love the electric feel, no it doesn’t have the same cool tech or the quick acceleration or full range battery, but I’ve been able to drive around my suburb all day on the battery alone and the price just can’t be beat at a top end setup at $28,000...

Then you could say people on here are not typical either because you would think Doug Ford is the anti-Christ Either way walk down the street in Hamilton and ask people what they think....not a whole lot of sympathy

Yes he is clearly a troll/trolling to a certain extent but he’s not actually wrong....look at these “most liked” comments on the CBC article regarding Tesla lawsuit in images attached....there is ZERO public support behind this

I’m frustrated from this...no communication, should I have cancelled? I would’ve loved to have this car with rebate....poor government decision but also very poor customer service from Tesla

I wonder if they would only share this with people who went through with purchase or give something to the people who were most “damaged” (in the legal sense) and cancelled because they could no longer afford to keep the order

I agree that how they handled it was wrong but seriously F*** off with this....you are comparing yourself to the Jews who were murdered on mass by the Nazis..give me a break you couldn’t get a discount on a premium luxury car Again it’s stupid comments like that is the reason Doug Ford got...

Not sure this is going to do anything....the lawsuit won’t be resolved before Sept 11, most people haven’t got a VIN yet so likeliness of getting delivered anyways before cut off date is slim. Then Govt could say the delivery wasn’t guaranteed anyways because delivery window was Aug-Oct for LR...

Agree...it sucks but not the end of the world....none of us were truly “wronged” just caught in the middle of politics which everyone will be at some point in their lifetime. I hope in the meantime Tesla can get their *sugar* together a bit...clean up manufacturing...stop fighting with people on...

That was my only concern as well, we also have a pickup truck so not as much of a concern. I’m hoping this will be a 1-2 year thing and can dive fully in with next car. The price just couldn’t be beat

I ended up purchasing a Ford Fusion Energi. Not the Tesla I wanted but at $30,000 fully loaded after the $7,000 rebate (taken off at dealer) it was just a better financial decision then the $65,100 for a Tesla. Will be my first step into the EV world.

How dare I buy a vehicle that is affordable to me and try and reduce my emissions, if I can’t buy the $65,000 Tesla I guess I should just be forced to walk everywhere

You do know Doug Ford and Henry Ford have no relation right? One thing those “crap” dealers do have is communication, you call and someone picks up, if something changes with an order or service you’re made aware right away. If the order price changes by $14,000 they let you know. Again not...