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Thank you. Yes, agreed. No one buys an iphone and expects it to be cracked once the box is opened...but crap happens. No one buys a brand new house and expects broken windows from day one...but crap happens. I get it that some feel their damage or imperfections on the vehicle can be forgiven...

Thx.

Posted, just go back a page or two.

You think... With all due respect, you weren't present to witness nor experience what we did.

oh please....

WE can agree to disagree, but in MY opinion, they got what they deserved for what they did and could have done but chose not to.

Think many are missing the point here...the real issue was the true lack of service towards a new and incoming owner. Certainly the SC may or not have been at the cause end of any damage, but not alerting us about the damage (just letting us find it) was not right. My wife saw the morning team...

The red

Never berated.

Perhaps instead of ripping I should have said that I was ‘very stern’. Think I may have led folks to believe the wrong sentiment and action.

So here how it ends... The car will be taken to a body shop for repair. If the repair is satisfactory, then we’ll proceed with delivery. This includes an assurance of the repair NOT being VIN-reported (oh yes, that could happen since it would be taken to an outside body shop). The other...

Nope, never yelled.

Really...?

Absolutely. I love the car, plan to enjoy it for years to come.

Not bragging...nor taking pride, but taking a stance on expectations. Tesla, as with any other retailer, should know better than to try to deliver (in this case a $67K vehicle) with a dent. Great Customer Service would have been the dealership calling in advance, notifying us of the damage...

Well, I just ripped Tesla a new one.... I just rejected delivery due to the vehicle having a dent. Read on...it’s an entertaining story. So...my wife and I arrived at 9:05am for a 9am appointment (imagine, we were feeling guilty as we approached the front door). Upon trying to open the front...

Really appreciate your input and sharing here openly.

So, you were given an assurance of being able to report any issues in exchange for a no-hassle acceptance....hence, driving out of the lot with the car As-Is. Just trying to understand what could possibly occur when my number is called.

Why are folks accepting and taking the cars off the lot with these, or any, issues? Do they not inspect the car, top to bottom, prior to acceptance? You’re buying a luxury vehicle.

Agreed. The way I also justify the expense is....well, "I'm buying a luxury car!" I want and expect this purchase to look as such for as long as possible. After all, in my neck of the woods, roads - weather - and seasonal changes are something to contend with. If cost is the concern...well...

...or perhaps I should rephrase. Is anyone aware of any shops that offer painting services, specifically for brake calipers in NE OHIO? In advance, thank you.

Who do you recommend for brake caliper painting in NE OHIO? Thank you.