Recent content by Dark Knight

I don't think I was being overly concerned. It was my ISA who without my prompting expressed surprise at how long my car was stuck in Inspection and it was my ISA who without my request gave me the option of requesting a new VIN. In my opinion, if a salesperson is making those kind of...

My configuration is black with 19" sport wheels and the VIN was in the 23xxx range. I'm not interested in AWD so waiting for that is not a consideration for me. Anyway, what I would say to people here is that if your ISA tells you, as mine did, that your car is near delivery and then things...

Yep. I wasn't going to trust them to be honest about what was wrong and how serious it was or wasn't. I would always have a lingering doubt about it and I would rather just wait a few more weeks for a different car. I have worked in manufacturing environments and I know what happens when...

Yes. I ordered black with the sport wheels. If anyone orders that config and is assigned a VIN ending in 23526, they should probably ask to be assigned another car.

Well my Model 3 delivery experience is turning into a humongous buzz kill. :( I was supposed to have gotten a delivery date from my ISA by the end of last week but none came. Then Monday morning I get an email from my ISA saying my car is "stuck in Inspection status" which was delaying my...

So let me get this right - somewhere on your reservation page a delivery date was suddenly appearing even though you had not been contacted before hand to confirm that date? If true, that is messed up.

Now that the VIN in the shopping cart thing is gone, I was wondering are there still people who see a VIN on their reservation details page?

I was first contacted by my ISA on 5/22 to let me know my car would be delivered in 2-3 weeks. The VIN started showing up in the shopping cart the next day (I've never seen the VIN on my reservation details page). The email I got today was to let me know things were still on track for getting my...

Yeah, I also no longer see the VIN in the cart. But I got an email from my ISA this afternoon saying my car was on track to be delivered and that I should have a delivery date scheduled later this week. So I'm not concerned about it.

I never had the infamous edit button on my order but in general it seems typically to take 3-4 weeks after configuration for a VIN to be assigned. In my case it showed up at 31 days and came the day after I was first contacted by my sales advisor.

They have had 2 years to get their processes/communication up to the standards expected from a world class company. They are simply satisfied with having startup level expectations for those aspects of their business.

You must be easy to make happy because I don't think the processes Tesla has used for managing the Model 3 orders and their customer relationship/communication have been good at all. I think the large backlog of orders has made them arrogant and allowed them to ignore any issues in those processes.

I am noticing that from the delivery lists. I guess one possible explanation is that the car/VIN that was assigned to your order didn't pass inspection and so your delivery is being delayed while the cars for other people who configured after you are passing QI and going straight to delivery.

It seems the algorithm used for generating the emails and specifically the estimated delivery time frame within them is not quite the same as the algorithm for generating the order planning and fulfillment queue. Tesla's IT department is not a well organized or particularly competent group (I...

Just used the Wall Connector shopping cart trick to determine that I now have a VIN (23XXX). This morning it was still showing my RN#. So things are moving along following yesterday's initial ISA contact. Black, Sport Config date 4/18 VIN date: 5/23