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Yes it was purchased new from tesla. I was told by my salesperson that my car had EAP because it was already on the lot. I didn't order through the website.
Bought my M3 back in April of 2019. Was told that EAP came with my vehicle. Have had all ESP features up until today. They were totally gone. Chatted with support and they kept insisting I never had it and I only have basic.