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Thank you all - I had forgotten about the pressing both scroll buttons on the steering wheel to reboot. After past updates, upon unlocking, our car typically would auto reboot itself. This is the first time it hasn't!
We've had our blue 3 LR since December 2019, and this is the first time I've experienced a screen/system crash like this! The car has been parked in the garage a lot more often due to Covid and WFH, that said we recently set the do not lock at home feature, and let the update for 2020.28.5 run...