Recent content by LynnR

This might help...with the benefit of that first experience, the payment transaction just completed even more easily for a door handle and front suspension work. The sequence that worked for me: 1) Call Xcare to get email info for your agent. Give them a heads up there will be a claim. That's...

I didn't know anything about the MCU2 being hard-to-get. The way the SC put it to me (and another customer ahead of me in the covid line) was that MCU1 refurb at $900-odd could take weeks vs the MCU2 tomorrow. No brainer. I doubt I would have gotten the core had I asked for it...but I have way...

Yes - I called the dedicated claim agent as I arrived (leaving a message) and she returned my call a few mins later. She had explained they very much prefer to pay direct that way over cutting a check later. Tesla guy had said previously they would have no dealing with 3rd party warranty due to...

No hard feelings then :-)

Thanks to those prepared to take me at face value :-) I could have added...cost to me was $1300 and change, and since the Tesla Tech wasn't inclined to call the number on the warranty card, the Xcelerate agent called me at the pickup time, paying their portion by CC over the phone.

The option I was given was to wait patiently for MCU1 or pay to upgrade. Sorry the cynicism is getting tiresome so attached...

Cookie I see your point...but wrong. I took the opportunity to answer the question put, honestly, based on my experience. On the business hours: If you need help outside of 8-5 weekdays you are out of luck. For the rest it is all good. The diagnosis and repair took 2 weeks it was so odd...

Yes - purchased last fall along with my '15 S85D. I put over 30k miles on it since then. Last month an apparently bad plug connection in the trunk caused the MCU to lose it's mind, bricking my baby. Dealing with Xcelerate was a joy, starting with recovery which they would have arranged and...