Recent content by Scottpol

Same issue here. I initially thought it occurred with a software update but it’s not. Very frustrating this isn’t addressed by Tesla.

From XCare

Btw, I’m the original owner with a little over 22k miles on a 5 yr old M3 In perfect condition.

I’ll be posting a response from XCare later that describes exactly what needs to be done. I am extremely unhappy with Tesla’s lack of build quality of earlier M3’s and will expose this later.

My ‘18 build # is in the 105k range if that means anything pertaining to this.

The straps loosened up so there’s a little play in the battery causing the clunking sound. I agree, aren’t they bolted?

Apparently not bolted on an ‘18, that’s what they said, I’m not a mechanic.

So it turns out that my claim was denied by XCare. The straps holding the battery came loose a little due to what Tesla said was age of the car, 5 yrs this mth, and was intermittently making a knocking sound while pulling in and out of driveways, going over speed bumps slowly, etc. The tech said...

So to follow up, called the number back just to confirm that I had the correct one and the automated system announced that my call has reached them after hours. 15 minutes later I receive a call from KJ, XCare CEO, inquiring after hours about my posts here. I explained in detail and discovered...

One hour 36 mins on hold, just hung up. What kind of customer service is this???

So I’m looking to use my extended warranty that I purchased last for my 2018 M3 for the first time, I’m the original owner. I filled out the Kickstart form and submitted it online and received a receipt confirmation. I have an additional question regarding the appointment process with Tesla...

Also possible MCU issue? Thanks for the link.

Yes, I purchased that exact adapter about two weeks ago and so far it's working perfectly.

Hi Shawn- Thanks for the quick reply. Yes, I'm only using one reader and one card at a time, that's why I'm confused about the warning I'm receiving and the formatting option is grayed out. I'm familiar with the setup procedure and have followed every step but it just won't work with the cards...