Recent content by stupot42

Probably the final update on this. Powerwall 2 replaced. No problems or fuss. No cost to me. Still no idea what happened to the old one to cause it to pack up, but I don’t suppose it matters in the end.

Replacement PW2 to be installed week of 30th October. Awaiting confirmation of actual date and time. I'll update again once it's in.

Not yet. Will be taken when replacement is installed.

Replacement Powerwall ordered by my installer. Due to arrive this week and waiting to hear about an installation date. No further news about what happened to the original PW2, but I’ve asked the installer to find out. Tesla aren’t keen to share the outcome of their 3+ week “investigation “.

Their email it was to prevent further damage to the Powerwall, but I did wonder the same. No further updates yet. I've asked for another.

My latest update is that after 3 weeks offline, Tesla support have asked me to turn off and isolate the PW2 to "prevent further damage" whilst they continue to investigate. I'm assuming it's goosed and I've asked that they get the process of replacement underway ASAP as it's not serviceable and...

I'm glad yours was something simple. Hope you get it fixed soon.

Yesterday was a day of no progress. Today I spoke with Tesla Powerwall support on the phone. They informed me that my Gateway had sent an alert to Tesla who shut it down remotely and are analysing the issue. I'm expecting a call in the next 24 hours. It's left me with unanswered questions...

Today's update. After trying to tell me that Tesla needed to help me, not them, my installer has agreed to send someone out to have a look. They initially told me that the fuse has tripped until I confirmed it was closed. Now waiting for a visit date. Tesla ticket I updated with detail and...

That's interesting. I'm aware of 3 others with the issue now. It is odd they've all come at the same time and nothing with the same symptoms before. My breaker is definitely closed. I've done a full shutdown and restart of the system. @koiploy have you been able to check the status of your...

I never got the call from an engineer but it appears that they’ve opened a ticket with Tesla Energy Europe as I got an email though saying they’re looking into it for me. I’m not sure why Tesla chat support couldn’t do that for me or why my installer never bothered to call back. The saga...

I spoke to customer support at my installer this morning. They're getting an engineer to talk to me this afternoon. I'll keep you updated.

I discovered this morning at work that my Powerwall went offline at 3:12am on Sunday 17th September and shows as unavailable in the app. I have a solid green LED and a restart made no difference. I'm wondering if there was a failed FW update as that's the sort of time I normally see them come...

The government EV grant was just lowered in the last month or so to £4500. I imagine they'll lower it again before the release of the Model 3 once they realise what it's going to cost them purely on Model 3s. Oh and EVs are road tax exempt.

I thought... "It's the model 3 I want" kind of stated that I want a model 3. I don't dispute that I would like the free charging. In the UK the Ecotricity network is free to use so if I were in the EV market purely for free fuel I could've jumped on that bandwagon long ago. My original point...