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Looks like the CT reversal and moving the connections did work for me as well now not doubling the home usage. No more 36 hr reboots needed. The only thing outstanding is the next day KWh home rollover issue. Not sure what’s causing that one but might send a message to Tesla to see what they...

This is the issue I'm seeing to start the new day with the Neurio device. Three to Four minutes into the next day and its already registered 7.6kwh of home usageo_O. I now know that the home data is going to be wrong everyday and is throwing off the monthly totals. Could be a time Zone issue...

That would certainly do it. This looks like another Neurio issue with the device that I’ve noticed for a while but fixing the resetting issues was more of a priority. I’ll take a screen shot for sure next time. If we could only get access to the device config it would answer a lot of questions.

Has anyone looked at the Tesla Neurio KWh initial report a little after midnight on the impact tab? It jumps to some arbitrary number that’s fairly large for just a few min into the next day. I didn’t take a screen shot but will tonight and my Home and Grid are reporting correctly at the moment...

Did you get it going? Mine has worked now for over 24 hrs so I’m thinking if it sticks maybe better instructions with pics. Everyone setup could be a little different however. Good thing m3solar figure this out if it works for everyone. I have a feeling more are going to need a solution with...

Correct, hopefully the cooling system keeps it well below that since it’s not air cooled.

Mine have been fine thus far on the south side of my home outside honestly without a single issue (Texas). They are loud when hot and you can at times hear the liquid moving through the system to keep them cool. Tesla would have though of the high temps but I'm not sure how it impacts the...

Nope just unclipped then rotated.

Yep it matters on both that's why I needed to play around with the configuration while looking at the data in the app. If you step through it methodically you should be fine. I would start with 1 and 4 then reverse one of the CTs. If the data looks off then move the reversed CT back and...

I just found a configuration that works with Port 1 and 4 along with reversing one of the CTs (will know is 2 days). Here is the issue, this is simply not correctly installed and who knows how long this will last. I'm going to rely on the new solution I just installed and if Tesla fixes this...

Right, I have two inverters so I shut them off and sure enough the reading went down to Zero. Very small amount of power but you cant see this with the Tesla app. Might be absorbed by the in the total home consumption.

Just completed the installation of the Wiser Energy Solar Edition. Interesting that it show grid to solar (inverters) when the sun goes down. Need to configure the app I'm sure but this shows everything the Tesla Neurio does. As long as its reliable I can move past this monitoring. Left the...

Its a Tesla proprietary device so you can't register it or utilize any other software. I tried and called Tesla about that. I want to have access to the device...No go.

Yeah same problem we are having. Would be worth looking over everyone's reply because there is some good info here. I'm going out to do another test now but my new monitoring hardware just arrive (not Tesla).

I might play with the CTs reversed again tomorrow. The good thing is I can tell immediately if the data looks correct which helps. Mine are already facing the wrong way so I might have a defective device. Glad yours is working and I hope it lasts.

I was wrong. I had 2 and 4 with it not being successful either. There was no combination of 1 and 4 that produced accurate information for me. Now I'm trying 1 and 3 so lets see how that goes. I know that if it makes it past 36hrs chances are good it will work.

So this is interesting. I moved my CTs around again until I can get my new monitoring device delivered and went to 1 and 4. It's been almost two days not with it working perfectly. In a few hours it will be the longest its ever worked without a reboot. My CTs (both) are facing the wrong...

Interesting and you’ve gone through PTO or commissioning with Tesla? That’s what enables it I’m sure. Pre-PTO I didn’t have it. Give them a call to enable.

Service then select other and detail what you need. Its worked for me that way as I only have Neurio reporting issues.

Hang in there they will fix it. It's a bad wire, connection or configuration issue on the roof. I actually bought meter jumpers and ran mine off and on for a few days (pre-PTO) because I was worried about issues. I didn't send a picture of the inside connections of my inverter so let me know...

Are you sure that’s the way they wired them? They showed me my diagram but I actually have no idea physically what they did on the roof and there isn’t any software available to the consumer that I’ve seen to validate the layout.

Houser2021, I would tell Tesla what you found with a screen shot and let them hit the roof and fix this. They should have looked at that to be thorough when they replaced the inverter at the very least.

What’s your software version? I guess you could shut the system down and pull string 3.

Today is incredibly cloudy but if that clears I’ll reboot one of the devices and post the details if that will help.

There doesn't seem to be any overheating faults so you should be good in the garage. I wanted mine there but oh well, that's what the warranty is for. We had three hail storms within two weeks and mine are still working fine with all that water. I was surprised honestly. Hang in there they...

Understood. Be careful poking around in there if you aren't sure how it works. I can send you a picture of mine tomorrow if you like, but that looks like it's connected correctly from what I can see. Three strings listed in the UI correct? Hope you get this one resolved. Also, when you say...

You sure you want to do that?

Two different units doing the same thing leads me to believe that its not the inverter but what's feeding it. Maybe others will jump in because I'm certainly not an expert but my devices are outside and we hit 80 before noon. They need to send someone out to check the wiring from the panels...

So this alert or error was from the UI of the inverter? I'm actually worried about this because I wanted them installed in the garage but there was lets say communication issues so outside they went. Mine sound like two B52's taking off for a bombing mission sometimes. It's been hot in Texas...

Right, they wont all be in the same location. two different boxes or panels and my main panel has no CTs in it now. I'm going to leave the Tesla solution in place as is but will tap the breaker they installed for the new monitoring device if I can. Four will be in the box below and the others...

I just ordered the Square D Wiser Solar version from Lowes @ $220.01 out the door. I'll give it a try since it was still on sale until the 9th. Appreciate the guidance with this one.

I'll take a look at that model as well as the Generac model. I have a complex setup with hardware all over my wall outside. Having 4 CT's would be a pain because they will need to be located in two different locations I'm thinking. Still I would want Solar, Grid and Home in one app and will...

Crap! I think I’m there with you. Going to reboot the device in a few. How do you like the sense? Does it provide you Solar data as well or just the home and grid usage?

Yes that the way I do the math on my end as well. Do you have the ability to look at daily usage on your utility portal site? I do this everyday until I get a feel for how it works. I haven't have a my first bill with solar yet (couple of days to go). Also the revenue meter is helpful.

Same here, so far it’s working. I really won’t know for sure until tomorrow late afternoon or so.

No worries, I’m glad it worked out for you. I just don’t think they are worthless or not much good. I had zero issues with my roof or electrical. My problems all revolve around home consumption/monitoring which at the end of the day is a nice to have. It doesn’t really impact the solution or the...

Yet some had no issues at all with their PA. I'm not saying there isn't work to be done in this area but everyone didn't have issues in this space. Solar roof contracts and Powerwall sales strategy again wont impact everyone. Especially those that are just seeking a basic solar panel install...

Hopefully they took it off line to apply a fix to this mess.

Tesla must have gotten tired of me. Grid and Home information is gone. This is just silly at this point 😊.

So I moved the CTs at the Neurio from ports 1 and 2 to 3 and 4 cross phased and it’s been working for 24 hrs now. Trying to help make my case to Tesla. Not sure why it’s working in this configuration but I’ve never made it past 36hrs or so.

yeah I pretty sure they are elevated at night when there is no solar just not as much. Honestly I'm about to throw in the towel and move to something that works. If they fix it great, if not I'll have another solution in place. I did mess with the Neurio today so doing a two day test.

Ok so Tesla replied via email and stated that they see no issues. I might need to call them but I have to say its like rolling dice on who you get. I literally wanted to hang-up on the lady I had one time, absolutely TERRIBLE. I have a feeling this isn't going to end with a resolution and...

Missed this, those are from the AC and Water heater. Also keep in mind that I have these issues even when solar isn't active. my home usage is still high and I usually reset it about midnight. didn't last night however.

The last tech that came out tried to install the old device and was going to give me that little black gateway box but the corporate office told him it wouldn’t work properly with the new inverters and the backend. He gave me his cell and said he’ll replace the box for me if needed in a couple...

Yeah this is really close to what I have now. I started another thread because my physical setup issues are no longer a problem. There’s something wrong with their Tesla based Neurio device. Neurio performance

I’m sure you are correct, I just know resetting bring my home usage back to reality and everything works well. I even verified with my meter reading one day. Here is the graph below.

I sure will but my guess is I’m going to need another tool to provide the information they are on the hook to deliver. I certainly hope not but I’m already looking. This is an example of what I’m seeing today below. Should be less than 1kw on the home side and the balance to the grid. A Neurio...

Yeah I have to reset every 24-48 hrs but during that time it works perfectly fine. I opened another case because it’s simply not sustainable to work like this. I did have a good tech that got me this far but I’m not going to keep calling the poor guy. Odds are he’ll be back to help resolve it. I...

I have the new Neurio device pared with solar only so no Powerwall's just to set the stage. I've posted a few times as I've worked through issues with the setup so this isn't about configuration of the setup really. My device after Tesla came out appears fine but I have seen that the home...