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Tesla I’m told does the monitoring for the customer. When a tech was out a few days ago to fix my Neurio issues I asked him if all he does is drive around in the Tesla truck fixing problems in Texas. He said some but a huge part of his job was also monitoring as well. They probably have some...

I was told by the installers that they have a problem finding a nut that fits but they are working on it (or so they said). They were planning to come back and fix it but you know how that goes, haven't seen them since... I could strip a nut on it but I paid for a complete install so they need...

Thanks for the reply. So you are completely down at the moment? What did Tesla do to troubleshoot over the phone? I've only had PTO for a few weeks but the inverters have been fine just Neurio issues.

Wow you only have a four week wait? Mine was eight weeks and changed three times but it did get moved up. I bet it will communicate but inside of that metal box will impact the wifi signal to the Inverter. Its an easy install so they will take care of it. Curious though did they ground the...

Did you log into the UI to see them? What did you find there? Every time I’ve seen them they clear on their own before I can look deeper. This is possibly something to pass on to Tesla to look at and clear.

Ok so my setup might be a little different from most but it looks like Tesla was successful. The root of my problem was with where the CTs where placed. I have a junction box where the power is split out of the meter before it hits the main panel. The CTs need to be located in that box not...

Tesla is out today and it looks like we've figured out what was going on. I'll follow-up when they return with a few parts but my data points for the grid and home were swapped. I have the new W2 Neurio device that works with the Tesla Inverters only.

Have you tried deleting and reloading the application? That or loading it on another device to see how it works. Never seen that one.

Yes I think that's it as well. I've been trying to connect to it to see the configuration because the Grid and Home data points in the application are crossed. Not sure how that happened but it must be in the config somehow. I can connect tp the WiFi but the app doesn't recognize that...

Its on the right hand side of the unit. Use the link below to get into the Web Interface but I wouldn't change anything. Connecting to the Tesla Inverter

First can you even power it on? I could not with mine and need to jumper the PV meter slots to get power. If you can the password and SSID are inside of the inverter.

Is the option to cancel gone when you log into your account? You should be able to hit that and be done with it. That’s what I did with the solar roof install.

You’ll need to attach to the inverter WiFi then get into the web interface. Sorry I’m not listing the details but they are all over the forum. The information is limited but it’s something. As others have stated if you don’t have the inverter powered you can’t look at this info. It is there...

Yes it goes directly to my smaller inverter then through my wifi to Tesla. The inverter just seems to be a pass through but the site information tab has a Short ID number and the Neurio Serial number entered. I just saved the information and selected remove from Wifi. If you only have one...

Looks like I figured it out so I'll recap for others that might have the same issue(s) down the road. Must not be many yet with the Neurio device and Tesla inverters without Powerwall's. I made three changes that seemed to resolve multiple issues I was having with the reporting. The CTs were...

Hello, I have a recently installed Neurio device with the Tesla solar panel solution (2 inverters) that I’m having strange performance issues with on the monitoring side. Before the Neurio was commissioned (PTO) the app reported solar performance without issue. I didn’t think this fit with...

I have the same problem but initially found the Current Transformers (Neurio) were not connected properly. Still, I have some funky reporting where my home and grid data points are reversed. Also for some reason it doesn't always register the electricity I'm using in the home like the A/C...

Contacting your PA is next to impossible so what I did when I called is just select the option to speak with any advisor. That did work as each time I did it and someone answered the darn phone. You might even get lucky and have your assigned advisor pick up. There is no one to escalate to at...

You have powerwalls? What did you see logging into the inverter(s) directly? Mine was just turned on but no confirmation from Tesla on the PTO yet. Looking at performance closely since the utility connect the meters.

Looks like I'm in the same place. Meters installed today however no word from Tesla yet on approval, system is running. I have two inverters with one showing site meter information and the other one not. Hopefully I'll get the consumption data in a few days but a tech did call me this week...

Very interesting, I have the utility company coming out today to commission our system so I’ll see what works. I don’t expect to see consumption immediately. I did notice that my software version is different from what you listed (20.50.3). Have you tried to update the inverter, not sure if...

Good call on the SE, my install crew said the failures (SE) were killing them. Mostly due to the turnaround time but you are correct in saying something is going to drop just not sure what with these new inverters. At least there should be a quick turnaround and no middle man as they say...

Yep, it works pretty well but I noticed because I haven’t gained PTO the system hasn’t been put in production so I’m not seeing everything. In the app or through the web interface.

That is one possibility.

That's good news, thanks for sharing!

I tried but couldn’t find a way to access them without a reboot. Mine aren’t in production yet but I’m wondering if Tesla pushed a recent update to those in production.

I haven’t started using mine other than the two day test I performed so I’m hoping this isn’t going to be an issue. I take everything I hear now from those guys with a grain of salt. Maybe someone who’s had them running for a few weeks can provide their experience as well. The thanks for sharing...

I don't think the PA is correct on that unless is region specific. I just had my install take place about 25 days ago and I have a powerblaster installed, plus received a call to it working with the second Tesla inverter as well (pre PTO). I wish I didn't need one because it sure would make...

Geez, Five months! At this point haven't they breached the contract with you? I'm at 75 days and counting so getting close to that 90days.

They must be on the roof someplace as they tied the panels together to create multiple strings. I haven’t seen them either but I didn’t go on my roof (too chicken).

When they arrived to complete my install this month I wanted to confirm my SolarEdge inverter size because it wasn't listed on any of the documents. Well the lead installer said you have Tesla inverters and I was like...what! Apparently they made this move very fast and later came clean and...

I didn't try to access it via its IP (my router) but now I will. It was good information to look at before needing to call them but that resetting is a pain.

Its the setup interface for sure. I pulled the information directly from the units to attach to the WiFi with Password.

This week I bought a meter jumper to provide continuity at the production meter so I can see what's going on. I wont leave it connected long but it did allow me to see a few things today. I was able to confirm the following as I work issues with Tesla and my utility for PTO. 1. WiFi was in...

Exactly! Just make sure its a good card/service and go from there. Pre or post installation as well.

Thanks, appreciate the thoughts for sure. No debate I'm living this mess and Tesla's project execution in my case is flawed and needs help.

Apparently not in Texas. They should have made the request for change immediately. Those rules are in place for a reason, that's why they need permission in the first place. Plus they went from 1 device to two and the KWs were higher slightly with the split. Like I said, bad business.

They are probably pissed that Tesla presenting documentation and got approval to install the SolarEdge then installed something else. To make it worse after the fact they submitted the change. They didn't have permission to install the Tesla inverters and I'm paying for it. Its bad business!

I was curious as to what was going on since it had been almost two weeks since Tesla said they asked for permission (Our utility is pretty fast here). They (Utility) informed me of the recent change from Tesla plus they would have caught it changing/installing the meters anyway. Called Tesla...

Make sure they told the utility about the change or there will be significant delays. In dispute about that with them about that now.

Well its going down hill fast! Apparently when Tesla changed my inverters from Solar Edge to their Tesla brand (2) they didn't submit the change to CPS Energy. Never the less they still billed me like the solution was ready for PTO. If you had these changed by Tesla like I did I would check to...

I forgot to mention that I was told that blackbox gateway wasn’t needed as well with the new inverters. I just hope this darn solution works. 20k in cash is a lot of Benjamins 😊.

No there is nothing as there isn't any power supplied to those units at all. When they put the new production meter in place it will provide the continuity to the grid. Then I should be in business. It seems different depending on where you live but mine are powered down at the moment.

There’s no power so I’m not sure how that would happen. I did hit the breakers and switch and sure enough...nothing. Tesla removed the continuity bar they had in the meter space to prevent powering up. That’s what they were using to test with.

I had my system finished about a week ago so I’m still waiting on CPS energy to give use permission to operate. I can’t test the system because the solar production meter is missing. I guess CPS will install that when the change out the main meter. I do have two of the new Tesla inverters and...