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How did you know they were troubleshooting remotely? They stay on the phone or something? Actually, how did you get to speak with a human being?

Just purchased MS 75 CPO vehicle on 5/3, problem started on Sunday morning when I saw an error that the software installation failed. Later that day (approx. 1PM 5/5), both key fobs failed to function. Would not close, open or start the vehicle, was instructed to reboot the screen (both scroll...