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Tesla direct.

I purchased a 2019 Model X new with the 75 MW battery package. I was told at the time that all Model Xs came from the factory with a 100 MW battery and that if I wanted to upgrade I could unlock the adittional 25 MW with a software update. I love the car but have been completely unhappy with...

I have the same issue with the first 2020 update. IT been two month and I cannot get it to download. I have tried all the tricks including putting my WiFi extender 3 feet from the car. I have a great signal but no download. I have used the customer service email app but they seem lost as to...

My update stalled. Then the car's systems started to act strangely: difficult to start, no audio, no voice commands. Connecting to a hotspot and the all-important reboot: brake pedal and both control wheels at the same time (the Tesla version of CTL_ALT_DEL) cured the issues.

I found the delivery process frustrating and not very customer friendly. And then 4 hours after I took delivery the drivers side door stopped working. This was followed by the car telling me that I was not the authorized driver, which could only be corrected by the App. I tried calling Tesla...

It is disappointing that in July 2019 I am facing similar issues. Day 1 of my Model X the drivers side door will not open, no matter what I do. I have reset all door settings and rebooted twice. Other small annoying issues that I would not have expected after 10 years of making cars.