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The person demoing my car at delivery showed me that my car came with this feature (and others) and I assumed its part of the package. I expected that what i saw was what i was taking home. The demo person was a Tesla guy - he obviously would know better than I do. Whats wrong with that assumption

Maybe this is the new normal with software updates based systems, but I hope there is some consumer protection down the road. I can imagine this for many purchases with smart TVs, digital assistants (like Echo, Google Assistant, ..) where we buy seeing that some features exist, and then a simple...

yes, and thats what the guy said. "Sorry" I am not sure what more features will disappear next

yes, this is what they are using now to say that my package should never have had it and it was a misconfiguration. I am a guy who goes by what he sees in the vehicle he has bought. I am not used to disappearing features. Guess this is the new normal now with software updates. The decent thing...

At demo during delivery, I was shown that this feature exists. The reason I remember this in the demo is that my kid loves heated seats at the back and was excited that he has it now. I am told now that I had to cross-verify and presence of a feature is not really a guarantee that the package...

The decent thing to do is to give consumers whatever they buy, and not change it months after its given out

some premium package

yes, i was demo'ed this feature in the car in my possession, which was taken out few months after i purchased

The feature was demo'ed in my car at the time of delivery and I had the feature for a few months. They even confirmed that some cars ended up with that configuration at sales, which has now been 'corrected'.

I took delivery of a Model 3 few months back. During the demo of the car at delivery, I was shown that the car had heated rear seats. A recent software update made the feature disappear. When I called to ask, I was told that my model should never have had this feature and it was a mistake that...