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This is correct. I use it for my E-Tron.

Absolutely agree, logging in to the website should be the way that invoices are received, not by sending out a plain email as a payment request. The only reason I paid it was because the info about the VIN and registration number were on the email and had previously been verified by a genuine...

Thanks Daniel. Hindsight is a wonderful thing! I was busy and careless and got stung. I'm still not sure that it wasn't an inside job from Tesla though as I have 8 computers connected to that account and not one of them picked up the original email. Someone would have had to be pretty fast on...

Sorry to hear that. Makes my £9250 / $12000 seem pretty poultry.

In your country they may be fine. In the UK they are not so good. Hopefully the UK will catch up before too many others lose money like this.

Your colleagues bank is obviously better than mine. I bank with Revolut (online) and they're fantastically unhelpful when it comes to this kind thing.

Quite. I appreciate it probably was an issue our end but there has been no effort from Tesla to prevent it. They guy at Tesla even said that they'd been doing it this way for the last 6 years without any problems (which I struggle to believe) but things have moved on a long way since 2014.

That's a fair comment but do you really think that sending a payment request in a plain email is secure enough? Generally this is not accepted in the UK. Anyway, there's seems to be nothing I can do about it now. My heart does bleed whenever I see one on the road though!

Thanks, that's really kind of you to offer help. I'm going to try and save up for a model Y next and make sure I pay on my debit card in store next time!!

Thanks. I got too busy and too excited and had no idea this was even possible.

In the UK companies have a duty of care to make sure that sensitive information is conveyed in a secure way. Email is not considered to be one of these ways, unsurprisingly. It is the same for my company and that is why we use products like Xero which send out much more secure emails than Tesla...

I knew Tesla had an account in Canary Wharf, London but it was with Citi and not TSB who were the account holders for the account I sent my money to. The numbers were different, completely different, I would have known this if the invoice had come through on my Tesla.com account at the same time...

This was my complaint to Tesla too. They're a cutting edge technology company that runs competitions to see if their cars can be hacked. just a shame they don't do the same with their invoice procedure.

So our emails are with Microsoft Office 365 and I have no evidence to say either way that the account was or wasn't compromised. We send out invoices from that account every day and none of those have been altered or misdirected. The account is an IMAP account too so I don't know how someone...

Tesla later sent me a copy of the original. It was exactly the same but the bank details were different.

Good model that should be replicated in the UK. It was a genuine email though, they confirmed it, so I do hold them responsible.

Exactly. These were genuine emails that were intercepted and changed. Tesla confirmed it. Sounds like the US model should be replicated in the UK. They won’t change until they receive some pressure though I suspect. Very disappointed they didn’t care enough to reply to my emails though.

So back in early December 2019 I ordered a M3P and waited with baited breath until late March 2020 when I finally got my VIN in the source code. A few weeks later I got an email and text with collection date and was going to collect from Bristol in the 26th of March. Very exciting! An email...

Anyone had any contact from Tesla today regarding collections?

Yep, still waiting. Should be collecting from Bristol but anxious about Coronavirus and whether it will restrict movements.

Sod all!!

My hidden VIN is 594xxx and I’m hoping I am on the Glovis Captain. Still had no text message from Tesla. Anyone else been getting collection dates today?

Wow! You have the patience of a saint!

Actually, ignore that, I found it and mine says February which I’m guessing isn’t going to happen. I ordered in Dec 16th. Thought it would be here by now.

Is this in the source code under ‘manage’ on your account?

Does the Comet Ace bring cars from Zeebrugge to Southampton? I think it was moored in the same location as the Challenge was last week.