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  1. HIWEX

    2020 Shipping Movements

    Good to see the Glovis Captain coming back around! My M3P arrived aboard her in March, I’ve been away from the forum since.... nothing has changed I’ve missed tracking ships, watching weather, Tesla is still driving everyone mad, it’s good to be back!
  2. HIWEX

    Car disappears from apps after 4 days

    OK, I have a resolution. This afternoon Tesla sent me another collection appointment for today, even though I’ve had the car for almost a week. Whether this lasts for another 4 days or longer time will tell, that’s a question I’ve asked Tesla. At least I’ve got control back.
  3. HIWEX

    Car disappears from apps after 4 days

    Thanks, my car was delivered Tuesday last week (end of the quarter) and my car disappeared from the App on Saturday night, 4-days. I’ll speak to the delivery team.
  4. HIWEX

    Car Disappeared From app and Website

    Did you get. Resolution? I’ve only had my M3P since Tuesday, the app worked fine until yesterday when the car disappeared, leaving me with the basic download screen. I spoke to virtual services and they said that as far as they could see it was OK, they have referred me on. I hope not to go...
  5. HIWEX

    Tesla App - no longer works!?!

    My app seems to have been cancelled this morning. It’s gone back to how it was before my car was delivered? I’ve been quite happy using my phone since it was delivered on Tuesday, now it’s like it’s been deleted at the server end? If I sign-in now, all I get are the videos? Has anyone had this...
  6. HIWEX

    2019/20 Orders and Deliveries [closed]

    That’s kind
  7. HIWEX

    2019/20 Orders and Deliveries [closed]

    I can’t find anything wrong, which is a relief. I’m only 40 minutes from Heathrow, so they drove it down.
  8. HIWEX

    2019/20 Orders and Deliveries [closed]

    Well after a rollercoaster of an order process, it has arrived and it’s awesome!
  9. HIWEX

    2019/20 Orders and Deliveries [closed]

    Woo, just got a text from the delivery driver, 40 mins away!
  10. HIWEX

    2019/20 Orders and Deliveries [closed]

    We’ll blow me down, I do now have a delivery in my profile, 13:00, nothing like having 1 1/4 hours notice
  11. HIWEX

    2019/20 Orders and Deliveries [closed]

    In my text it didn’t ask if I was a key worker, it just asked if I’d like it delivered, so I said yes. It’s arriving this afternoon after some last minute bank transactions this morning. On the positive side, Tesla inventory is huge with all the Corona related cancellations, sad for all this who...
  12. HIWEX

    2019/20 Orders and Deliveries [closed]

    Whoop, just got a call from Tesla, got my invoice and paid. Roll on tomorrow’s delivery, I’ll only actually believe it when it’s on my drive!
  13. HIWEX

    2019/20 Orders and Deliveries [closed]

    Have you had an text saying your car is still available in March? If so, call them, they’ll give you the reg so you can insure and target either Monday or Tuesday. If you haven’t had the text, you’ll get very little from Tesla staff until they have shifted all the March cars.
  14. HIWEX

    2020 Shipping Movements

    They told me Heathrow or Newcastle? Nearest to your postcode. I got my text and spoke with them today, looks like collection is on Monday from either Heathrow or Southampton. 3 sleeps to go.....
  15. HIWEX

    2020 Shipping Movements

    Yep, me too, and the reg. picking up from Southampton, hopefully Monday. I’ll not actually believe it until it happens
  16. HIWEX

    2020 Shipping Movements

    I’m pleased you have it! My car is also in Southampton, as is my office. I just can’t find anyone able to join the dots so I can collect......
  17. HIWEX

    2019/20 Orders and Deliveries [closed]

    Interesting that one service that has been kept open is “garage services” yet there is no mention of being permitted to go to and from a garage... I have to get my car (not Tesla) from the garage tomorrow. What’s the point of having garages open if you can’t go to and from them?
  18. HIWEX

    2019/20 Orders and Deliveries [closed]

    For those in the south, it seems that Tesla is arranging some collections from the port. If only I could get through to Tesla Heathrow to tell them I live near Southampton and will gladly save them the job of transporting my car!
  19. HIWEX

    2020 Shipping Movements

    That is at the port. I’m also in Southampton, but have yet to have the call/text even though I know my car is there. I’ll be interested to know how you get on as I’m trying to arrange with Heathrow to collect from Southampton.
  20. HIWEX

    2019/20 Orders and Deliveries [closed]

    Mine is, it’s a shame I can’t collect from Southampton, Tesla insists it can’t interfere in transporter allocations, even if there are very few transporters running, they claim it would make a complicated situation worse. I think it’ll be a few weeks before it’s all clear, pleased at least to...
  21. HIWEX

    2019/20 Orders and Deliveries [closed]

    I spoke yesterday to the Cambridge sales team, they are either working from home or reallocated to the delivery team.
  22. HIWEX

    2020 Shipping Movements

    Given that none of the cruise ships are running there’s a lot of potential parking space there.
  23. HIWEX

    2019/20 Orders and Deliveries [closed]

    According to the detail provided tonight, garages will remain open, so service centres should be OK. We won’t be able to collect, but they will be able to deliver as drivers are not listed as being restricted. If you think about it delivery drivers are needed, the fact that it’s a car being...
  24. HIWEX

    2019/20 Orders and Deliveries [closed]

    The PM did say that you could travel to and from work. If delivering cars is your job, you can’t do that at home, so by that interpretation, they can still deliver. Getting home means that they’ll need a car to follow each delivery. Maybe that’s just wishful thinking... we’ll all find out...
  25. HIWEX

    2019/20 Orders and Deliveries [closed]

    I did the same on Sunday morning. I spoke to Tesla Cambridge 01223 772111 today, they have moved the new car to my original RN so that I don’t lose my OLEV registration. I actually paid £100 again to secure, they transferred the old deposit to the new car so I have a £200 deposit. Can’t...
  26. HIWEX

    2019/20 Orders and Deliveries [closed]

    I was similarly frustrated, try Tesla Cambridge 01223 772111, not only do they answer the phone, they really try to help!
  27. HIWEX

    2020 Shipping Movements

    I’ve just secured an inventory car identical to my original order that got left in Fremont. I can’t explain how this car has a later VIN than my original order? Having been tracking Glovis Captain for a month in the belief my original order was aboard, it’s fulfilling to get a car that is...
  28. HIWEX

    What Charge Cables Are Supplied With The Car?

    A simple question, I had my 7.5kw Rolec wall charger installed yesterday, it has a tethered cable which will be OK for most situations save when I come home late and find one of my sons parked by the charger. For such instances, I’m tempted to buy an extension, anyone got any experience with...
  29. HIWEX

    Glovis Captain - Delivery text

    I understand all those reconsidering. Fortunately my car missed Glovis Captain, so I have time to try to sell my Jag now. I’ve kept my RN and VIN as its qualified for OLEV, if we are still in such a mess in June and I can’t sell I’ll probably walk away and revisit later.
  30. HIWEX

    2020 Shipping Movements

    Al long as they look after mine for the next few months until they get around to shipping it☹️, I’m happy.
  31. HIWEX

    Octopus Energy - Getting Expensive?

    We’ve just split to be with Octopus for electricity and SoEnergy for gas, best rates we could get, but we do need to charge each night.
  32. HIWEX

    2020 Shipping Movements

    I wonder if the people running the docks have any idea they are being watched so closely by hundreds of soon-to-be Tesla owners?
  33. HIWEX

    2020 Shipping Movements

    This is what I saw Tesla's Fremont factory forced to shut down under shelter-in-place order
  34. HIWEX

    2020 Shipping Movements

    There were a lot of Tesla laden transporters on the M3 and at Rownhams services yesterday, showing that they are still very much in the “clearing the dock parking area” phase. That may explain partly why the pressure is off Glovis Captain. At least I still now have clarity on my M3P, despite...
  35. HIWEX

    2020 Shipping Movements

    That amazes me. I also spoke to someone on the same number around the same time as you. He told me my car was on Glovis Captain and confirmed I’d get a text when it reached Zeebrugge, collection from Heathrow around the end of March. On Friday I chased them for the reg to be told told by...
  36. HIWEX

    2020 Shipping Movements

    I hope you have more luck than me, I was told my car was on Glovis Captain, now it appears it was unassigned? Nobody at Tesla can explain this, my car it seems is sitting in the US for a while...... With all these cars arriving, Tesla is in Chaos.
  37. HIWEX

    2020 Shipping Movements

    It depends on how much of what Tesla told me is true, and how much is garbage..... On the positive side, if your M3 is on the Glovis Captain as I have been told mine is, you should get a text when it reaches Zeebrugge with your collection/delivery date. Here’s hoping that happens...... Some...
  38. HIWEX

    2020 Shipping Movements

    All good things come to those who wait! Based on not having received a text, the dates those with texts have been given and what they told me a few weeks ago, I’ve readied myself for March 27th, anything earlier is a bonus.
  39. HIWEX

    2020 Shipping Movements

    Just passed 7 transporters loaded with M3’s on the M27/M3 headed to London.
  40. HIWEX

    2020 Shipping Movements

    Seeing all those on Glovis Captain getting their texts I called Tesla Maidenhead to get a better understanding of the process and to try to get a date, it’s hard keeping a whole week free until the last minute. They told me it’s unusual to get texts with the ship this far out, so they think...
  41. HIWEX

    2020 Shipping Movements

    When I discussed the options for my car with the Tesla they did comment that lease cars are often delayed as the lease companies struggle with the way Tesla works. I can5 comment specifically on Les, but Tesla said the lease companies often don’t respond quickly enough, so Tesla moves on. I’m...
  42. HIWEX

    2020 Shipping Movements

    Who knew that buying a new car could be such fun! Buying my M3P has opened my eyes to a whole world of shipping movements, anticipating sailing conditions, I even got a picture of Glovis Captain, the vessel carrying my car, as it travelled through the Panama Canal in real time. I normally just...
  43. HIWEX

    How long after ordering does Tesla advise delivery?

    Thanks, I’ll just wait and see.
  44. HIWEX

    How long after ordering does Tesla advise delivery?

    Last Friday I ordered a Model 3 Performance online. Can anyone advise how long it will be before I am advised on a delivery date. As with most people, I have a car to sell, insurance to swap etc. I realise Tesla does things their own way, but it would be nice to have rough idea? Interesting that...