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Tesla solved the issue, they pull out my work order on their end and send a $0 invoice to me, guess last time the service center didn't charge me so somehow the system thought it's not closed
tried everything on my end, log out back in, delete and reinstall app, reboot the car, even update the new 2020.8.3 software during this time, guess the only option is to wait Tesla's "special team" to contact me
I went to Tesla service center last Friday, and my App shows "ready for pickup" all the time after I got my car back from the service center. Contact online chat support and went to that service center again, no one can fix the problem.
Did anyone have the same issue and fixed the problem?