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Your sentiments along with a few others.... are spot on! We have been beyond disappointed overall with the complete arrogance of Tesla staff when raising issues or concerns. Completely tired of the horrid and lackluster service. No follow ups. Somebody mentioned customers being misled a while...

You hit the nail on the head - lots of fanboys too excited to just have a Tesla and willing to take *sugar* quality. We have two MX’s and there have been a few quality/fitment issues along the way. If this were any other brand most would disparage the fit & finish. My brother recently took...

Good luck to you. We own two MX’s and have had horrendous customer service from Tesla. We had a rear seat stuck issue on one and it literally took months for their service department to respond, schedule, fix. Save to mention their promise it’d be fixed during appointment only to show up and be...

Awesome... where do I do that please?

Update... as the salesperson in Coral Gables Tesla, Omar, owned up to his misrepresentation of the three things..... we expected Tesla to make it right. We expected at minimum to be offered to upgrade to FSD for cost at time we purchased our X’s. Even though, let me be clear, we were told at...

Thanks for the replies. In speaking with our original salesperson and a few other folks at Tesla, our salesperson owned up to having misunderstood or having bad information. Very respectable he owned up to it. Nonetheless, disappointing. Bought two vehicles expecting them to have three...

When we purchased there were only two options - Dec 2018 - AutoPilot and Enhanced Auto Pilot. Those were the ONLY two options at the time. Same when I had ordered one online (still have my online order confirmation to show) - two options - AutoPilot and Enhanced AutoPilot. FSD didn’t come out...

In December 2018 we purchased two Model X’s with “Enhanced Auto Pilot” and paid $5,000 per vehicle for EAP. I contacted Tesla service today as our vehicles aren’t recognizing traffic signals. I was advised by “Jairo” by text message we do not have “Full Self Driving” enabled. I contacted our...

I’m sure it is posted somewhere here, but I’m new... and couldn’t find it. But I find my X key beyond annoying. A few too many times I’ve had the doors close on me... I’ve seen people in parking lots have the same thing happen. Key in pocket, rub key against car while loading things into it...