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Unfortunately you are correct. I just wanted to keep going up the chain until someone with balls would actually do something about it. I know it was just wishful thinking.

Imagine buying a car for tens and thousands of dollars that only works 80% of the time. And to top it off this happens during the summer in AZ where our bill is around $700/mo.

I'm waiting on my 3rd replacement in 16 months. This has been the worst investment. They keep wanting to replace instead of fixing the damn problem by NOT using SolarEdge Inverters. AND Tesla customer support refuses to transfer me beyond level 1 support. Anyone know how we can start a...

I guess you do get what you pay for. SMH :(

You are the lucky one. I was also going to purchase a car from them. Canceled it after going through this CS nightmare. Will be getting an Audi Etron GT instead. :)

Right?

I agree 100%

It was only running for 7 weeks before it stopped working. Yes take ownership - Meaning yes it was our fault - let us fix it ASAP and not take 3 weeks to do so. Ownership also means doing what it takes to make it right - like reimburse me for the energy production loss. So you can laugh all...

Tesla customer service is non-existent. Terrible experience from the start. I should of listen to my gut and NOT used them. I ordered the panels July 2020. They installed the equipment in December 2020. They installed the Powerwalls on the floor when I asked them to wall mount it. They...