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UPDATE: the manager said it is not warranty because the "outside influence" could have been from rodents or going over a hard bump. I asked for proof, and he said he needs to talk to his Technician. @KArnold seems you actually have experience, if I do an NCDS, how long does it take?

Can't tell if you're trolling or not... you decided to spend time to read a thread. Then you spent more time writing a post just to tell people how you wasted your time. Nobody is forcing you to read or to post... But I will take you genuinely and ask what do you do for a living to make $600 in...

Thank you for the real advice. Sorry for the delayed response, your post got buried by other lower-quality posts. I did find the arbitration clause, it seems I still have some rights in this situation! Just an excerpt

Your replies are becoming low value. First with name-calling, and now logical fallacies (do you know which one you used here?) I'm sensing a pattern where you do not grasp facts. Please show me where I was 'way over blown'. Btw this is not an attack, I simply don't hesitate to call things out...

I'm not suggesting. I am stating facts. I have not approved the estimate (see the screenshot).

This sets a precedent, just like in Law. If I accept 'outside influence' and pay, then Tesla can use that as reasoning in the future for anything else that is 'out of place'. Not just for me, but for other Tesla owners. You can be sure Tesla corporate will try to deny as many warranties as they...

A little confused because I had NOT approved the estimate. I also never got a call from manager or the requested photo proof of 'outside influence'.

OK so now I really need advice, it seems they already did the service before I was able to speak to the manager. Never got the proof of “outside influence” as they claimed. But now I guess there never will be proof since it is fixed already. … what do I do?

UPDATE: no sign of the manager. But I did get the estimate

I have not delayed it I’m still waiting on the estimate. I am definitely going to get it fixed right. The price I got it is irrelevant. If I overpaid for the car, I don’t get more entitled to the warranty as someone else. Soapbox: If all consumers just accept what the mfg tells us, then we...

You're wrong. A warranty explicitly stays with the car. If this is the deal, then they should explicitly state that they are more likely to deny warranty if you are not the original owner. FYI doesn't matter how many owners. Sid said, "even if you are the original owner, I would make the same...

They did not 'uncover alterations'. I think you taking this as fact is affecting your logic. They uncovered the hose is out of place. That's it. Wouldn't the absence of aftermarket parts should support the claim that this is a factory defect? No one is going to go jack up the car, remove the...

Lol if I go to a 3rd party shop, then they really will be able to void the warranty forever.

I'm not trying to fight anyone. And I did run a CarFax. Why is this a better situation? I'm not trying to get lawyers. I bought a car to use in a normal way and it broke while under warranty. Neither does Tesla. Does their reasoning make sense to you? I already told the seller and they are...

How do you mean details of their legal department?

UPDATE: I just got off a lengthy phone conversation with Sid from Sunnyvale Tesla. He said his Tech advised him that this is outside influence and the reason he "knows" is that the hose is out of place. They are denying warranty. I asked, "Does Tesla factory put 100% of parts in their correct...

Agreed here. I just formally submitted to the Service Center this morning. It was a different advisor so hopefully the desired conclusion is made. Thanks for that insight. Tool marks, missing clips seem a better evidence than 'misplaced hose'. That particular Advisor was using circular logic...

Makes sense that it is SOP. That's why competition is so critical. Your example is flawed because the data you cited is biased. The type of people frequenting auto forums are also more likely to want to alter their stuff. Most people don't go on forums. They just buy a product and have...

Well if out of pocket, I’m paying for a loaner car too… so at least couple hundred. It’s not just a $20 hose. They mentioned pulling a subframe to get to the hose. No estimate yet because I didn’t submit for service. As honest consumers, I don’t think we should be letting things slide because...

No way to verify was or wasn't. But in the absence of evidence that it was, should Tesla be assuming the worst? If true, then that would mean any Tesla sold private party, will be subject to the same doubts, which effectively voids the warranty..... FYI, I found it odd that they used the hose...

this was a private party sale. Lawering up is not really practical advice, the cost would be more than the repair. also I spoke extensively with the seller, it is highly unlikely this was some evil doing on their part. am I getting the overall sense that the forum members here feel that Tesla...

even if I were to try, I can’t really drive the car to another location at this point since probably more coolant leaked out since I parked. I was lucky to be within 10 minutes of this one when I got the error.

Nope. None of that.

Key phrase “If their claim is true”. I simply don’t see any evidence of the car being worked on. The Tesla advisor and tech seemed nice, but it is their interest to claim it was worked on by someone else and deny warranty.

Pictures: shows leaking hose. Also notice absence of impact damage. History: car was traded into Mercedes and Person A bought it. I bought it from Person A. Tesla says: Service advisor says his Tech person is sure someone non Tesla “touched the car” or was working on the car. Their “proof” is...

That's a perfect answer, thank you!

Haha. I have a room. Should I have said camp instead? So removing it is no problem. (Probably would not use a plasma torch.) Question is: does the structural integrity of the car depends on any of the metal in there? I see truckla (they added reinforcements after) I see convertible model 3...

Let's say I never need the rear seats and I want to sleep in the back. Can I remove this beam/shelf in the picture?

You know that isn't too bad. On par with an engine replacement of a luxury gas vehicle I think.

I read all the advice. I love to hear all these valid points from both sides. I'm leaning away now that it doesn't have air suspension, which imo is one of the major reasons to go with S/X over 3/Y. Just to share, personally I was expecting quieter cabin (from double paned glass? better...

Hi I'm eyeing this car. Is an older, high mileage, luxury car a dumb decision? Most of them are, and idk if Teslas are immune. > has a small dent and curb rash here is the VIN info from EV-CPO Accessories ADPX2 Adapter CPF1 Connectivity FG02 Exterior Lighting Package LP01 Premium Interior...

Already had the computer upgrades. Are the cameras different from the cars today?

Geez I'm so sad to hear this. No matter how golden Elon may seem, competition and right to repair is always going to be needed. May I ask what you ended up doing?

Any updates from folks who have gotten this issue?

What did you end up doing? As the early Model S approach the age/wear curve, we should start seeing this happen more and more.

And Model S would allow us to take camping trips more easily. Sigh...maybe I should suck up the Honda until my Cybertruck is ready (assuming Tesla does not increase the reservation price)

Thank you for the data point. The battery degradation is expected and not an issue. I was more concerned with battery faults like this or this. That issue is the equivalent to an ICE car needing an engine replacement. It seems like this is a real barrier to an EV lasting longer than an ICE car...

what is the latest consensus on a Model S (2017) approaching 100,000 miles. I want to buy a used one, but am I going towards the edge of a cliff in terms of maintenance, warranty, wear tear issues? This is a grail purchase for me, and I was initially attracted because of the supposed higher...