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Great to hear so many positive experiences and feedback. My MY stopped responding and had a complete lockout on day 10 (Oct 4th). Nightmare to try to recover it as it couldn’t be towed. Had M3 since as a loaner whilst waiting for some resolution. It seems now to be identified as an error with...

Update on this - still without my car after nearly three weeks. Not had an update on what it could be but I did drive by the SC at the weekend and my MY has finally been moved! Tesla have been great responding when I’ve moaned but haven’t been forthcoming with updates of their own (even if the...

Hi everyone, an update after 9 days. The car has been with the SC for a week. Hasn’t been looked at yet as far as I can tell and I therefore no update on issues. Nearly more time without the car than with it!

Thanks for your responses everyone. An update: I contacted Tesla who said that they'd send a mobile team down but then later in the day told me they were going to send somebody to recover the car. Fast forward to the end of the day and a flatbed arrives however of course they cannot access the...

After being so positive, I now have a story of complete despair. Long story coming up…! Collected MY just over a week ago (24th), all going well, one small paint issue which is booked in to be repaired. However, car disappeared from the app on Tuesday night and I couldn’t access it at all by...

Picked up MY LR on 24th Sept. Despite many of the horror stories I’ve read my journey hasn’t been too bad and collection was seamless. However, this morning I have suffered a complete lockout from my car! The app is saying it was last visible over 12 hours ago and cannot connect and both my key...

I’m sorry to ask a question about insurance again, I’ve searched for an actual answer for this but only come across questions and speculation. Immobiliser; yes or no? Alarm; yes or no? Tracker that insurance will accept; yes or no? I got a quote with Admiral over the phone, I explained what...

I am in exactly the same position as you have described. I can see delivery location if I click to add the date to my calendar, Staines comes up in the notes.

Even when I said that I knew people had collections at NEC, they still couldn’t see it and couldn’t allocate to it. It seems very bizarre but doesn’t fill me with confidence that I’ll have my order by end of quarter.

I managed to find the TA chat today, wanted to check my collection location after reading about some changes on here. Informed I’d been changed from NEC to Staines in May (not been told). I asked whether or not it were possible to change back to NEC (only if it wouldn’t impact delivery time) -...

I appear to have lost Emma this evening, I’ve always been able to find her before! Does anyone know how to see your allocated collection point on your account? I’m still at EDD (5-30/9) phase with no VIN but want to check it was all in place. Also, is there a definitive list of all the...

Hi, long time member first time poster. Info might be reassuring for some. Spoke to TA this morning to ask about my EDD, like others my dates vanished from the App weeks ago and there is no sign of it retuning any time soon, although can see it online in my account. Ordered MSM/19/black April...