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  1. V

    Model YP Delivery: Breakdown after 4 Days- What to do?

    Yes, there’s that option, of course. And in this crazy market, we’d likely come out even or ahead. Things break, especially on cars, but things should not be delivered broken, or break within the first 100 miles. That kind of failure rate is 0%, for most manufacturers. That’s a distinction...
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    Model YP Delivery: Breakdown after 4 Days- What to do?

    Headlights are routine replacement parts, not major powertrain components. I’m afraid you’re attempting “reduction to the ridiculous” by comparing my Drive Unit to a headlight. I’ll admit to having higher expectations of Tesla than you perhaps would, under the same circumstances.
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    Model YP Delivery: Breakdown after 4 Days- What to do?

    A drive unit failure occuring within the first hundred miles, and four days of ownership, stranding the driver and passenger, definitely entitles the consumer of ANY new car to a do-over. It’s something that simply shouldn’t happen, in 2022. Period.
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    Model YP Delivery: Breakdown after 4 Days- What to do?

    I’m actually a Tesla shareholder, too. And also the president of a small manufacturing company, who has leaned a little about how important customer satisfaction is to corporate interests.
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    Model YP Delivery: Breakdown after 4 Days- What to do?

    Well, our expectation for a new Tesla is that it will be a vehicle of sufficient production quality that there would be an infinitesimal chance of catastrophic failure during the first 100 miles. If it were another make of luxury car, I would expect the same; as I wouldn’t want a 100mile BMW...
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    Model YP Delivery: Breakdown after 4 Days- What to do?

    Our new MYP suffered a breakdown 4 days after delivery, and was towed to Tesla Service Center. Diagnosis was Rear Drive Unit failure- not a minor issue, but requiring a major mechanical repair. Our preference is for (another car with) an original factory-installed Drive Unit, and not a Service...