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Kick rocks. Find another thread if you don't want to see any of this. No one asked for your opinion

I've done all of that

I waited 5 months for a car and it broke down with only 500 miles. Yes, the car is terrible

It most definitely was not user error. The rear drive unit went out and all the gears disappeared. Went from showing "PRND" in the top left of my screen to "----". Tesla walked me through all the troubleshooting and nothing worked, and tow mode wouldn't work for the tow truck driver either...

The silver lining is that is why just me in the car and not my wife and kids (4 & 7 years old). It was 110 degrees (Phoenix) during the ordeal and I had hostile people yelling at me during lunch and dinner services. This reminds me to get back to the initial intent of my post - If anyone has...

Of course I tried to secure a different tow truck service (USAA failed me, too). USAA canceled 3 different tow trucks on me over the course of those 5 hours. I'm still dealing with them as well, but the tow truck companies were canceling my job because it was a Tesla and they didn't want to...

My car wouldn't go into "tow mode" because it couldn't go into gear. The tow truck driver had to basically drag it onto the tow truck with nylon straps. THe entire situation was ridiculous

Tesla hasn't reached out once about my 5-hour Roadside experience or my car issues (given that it's new). The only time I had an audience with Tesla was when I went to pick up a loaner on Tuesday. I told them to keep the car and they pushed back while telling me to trust them and that this...

I trashed my Audi experience because my brand new Q7 was tied up in the VW emissions scandal 2 years after I bought it. They only gave me $13K formy troubles which proved to be pennies on the dollar. The car was in the shop all the time after they "fixed" my software to be compliant with...

I'm frustrated with both the product and the service which is why I'm leaning towards giving the car back. The car, service center, and roadside service are terrible

Update - My local Tesla Service Center finally provided an update. It's in fact the rear drive unit that needs to be replaced which could be completed by this afternoon or as late as Tuesday. Either way, I don't want the car back. I asked my service rep if this is a common issue and he said...

No, they have preferred tow truck vendors that they use. I forgot to mention that we secured a tow truck from their preferred vendor by calling a local tesla service center and asking. Tesla Roadside couldn't even do that

You're on a total island. You absolutely need to have a separate Roadside service other than Tesla, at a minimum. Then, you're at your local Service Center's mercy when there's car issues. Tesla will not let you speak with anyone else. Makes zero sense at all. I know I sound like a scorned...

Understood, but all I'm asking for is some help if my brand new car doesn't work. Very simple request but I guess Elon is too busy drilling holes

I just spent an hour on hold with Tesla customer service, only to be told that I have to go through my local service team for any and all issues. Didn't matter that I'm upset with my local Tesla Service center because they haven't communicated with me at all. This is absolute insanity - 500...

Nonsense. Tesla Roadside & Service are built into my warranty. They're expected to deliver on that promise and absolutely failed me. But you're right, I will be giving the Tesla back

The car was in drive when it happened and all the gears (P-D-N-R) disappeared and showed up as dashed lines. I had 5 hours to kill so I tried EVERYTHING but nothing worked. It was dangerous, people were pissed, it was 110 degrees, but Tesla Roadside didn't care one bit.

I hate that this is my first post, but here we are. I received delivery of a new Model Y Performance on August 1st. The Tesla sales and delivery experience were great and I enjoyed driving my new Model Y... Until this past Monday. At 1:30pm this past Monday, my Model Y broke down in a fast...