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Thanks for the education. I guess I learned a valuable lesson and will not purchase another Tesla again. Although the Model S is a great car, the lack of a long term focus on customer satisfaction is a massive problem for brand allegiance. When I make a change, there will be more high end...

So there is no escalation process? I pay $100,000 and just have to live with a defective windshield? If yes, this is a horrible customer experience. Is it worthwhile to escalate/open a dispute in BBB or the National Center for Dispute Settlement and similar organizations? What ever happened...

The distortion is on the passenger side as seen by the driver. Yes, a big blotch is low near the defrost vent. However there are two 1.5" by 6" peaks also in that area. Sucks as when I look through that area for safety, this distortion is the first thing I see. For $100,000, I expected a...

Help! I have had my windshield replaced already and the distortion went from severe to medium. Local SC says windshield passes all quality checks. SC refuses to replace it a 2nd time and also refuses to escalate to this problem to Tesla corporate. I read here others are having similar...