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They did, and the service center has mostly been fantastic (only complaint is that it's taking so long).

To make it a bit more clear - the service advisor has been great. My issue with the entire experience is broader and not really relevant to this particular car; long story made short is that I originally ordered a different car/VIN, and that one also arrived with major issues and everyone I...

Hi All, I picked up a new MY last week, drove it home and parked it in my garage. I went to drive it three hours later it gave me a list of errors and would not steer or stay in drive (kept shifting to park every 1-2 seconds). It was towed to a service center, and they're not exactly sure...

It indeed was damaged - looked like the door had been banged up somehow. I was able to transfer to another MY, though, and pick it up the next day. Drove it home, parked it in my garage, and three hours later it was undriveable. List of errors, wouldn't steer or stay in Drive. They towed to a...

So I called the sales location regarding another vehicle that was available for delivery to see if I could switch. While looking for it, the agent was able to look up my original car and while it was indeed at the dealership, it's on a "parts hold" (and had been since the moment I'd placed the...

So I called regarding another vehicle that was available for delivery to see if I could switch. While looking for it, the agent was able to look up my car and while it was indeed at the dealership, it's on a "parts hold" (and had been since the moment I'd placed the order). Code for it was...

It's only about 30 mins away, and that is 100% the type of thing I'd do in the absence of other options. Can I just walk the lot looking for the VIN? It's a downtown location in a big city, so I'm not sure the cars would be behind a gate or something?

Thank you, that's super helpful to know (would have been helpful if the sales agent had mentioned that, she told me "ready for delivery" meant it was at the dealership, but I digress). I do know it was built in Texas.

Placed an order for a "Ready for Delivery" MY a week ago. Received VIN immediately, completed all app tasks available within an hour. App won't let me schedule a pickup date, just keeps saying "Check Back Later" with an estimated delivery of current date-7 days later. I have sent messages to the...

Placed an order for a "Ready for Delivery" MY a week ago. App won't let me schedule a pickup date, just keeps saying "Check Back Later" with an estimated delivery of current date-7 days later. Have sent messages to the text message help center several times inquiring about the issue and they...