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Sorry but the single monkey they hired to deal with customer service complaints is a bit too busy to get to your issue...

As much as I love my car the word really needs to get out that Tesla is crooked.

You came to the wrong place if you want anything resembling customer service... I have repeatedly learned that the hardway

I got the same kind of attitude from my Tesla rep. Its the whole you are lucky to be in our presence kind of attitude.

Pretty par for the course when it comes to Tesla service. They never get back to you when the say they do and the screw up every second thing you ask them to do

Not gonna lie that's actually how I felt and how I felt the sales guy at Tesla was acting... Not even an apology and he just said he was going to look into what happened to keep me from being upset but he obviously didn't give a crap

Something new that kind rubbed me the wrong way. When I called in today see how my refund was going since I haven't seen it on my credit card yet. I decided I wanted to voice my complaint and asked to complain about my sales advisor. The sales advisor that received complaint replied "While...

How do you get added to the survey ... I want to throw my issues into the QC hat. I think I have around 7 in 2 years of ownership

My Model S is from 2017 My car came with a cracked B Pillar cover, a speaker that wasn't fully screwed in so it rattled, one of the pressure sensors on the door handles did not register pressure and there was a tear in one of the rear seats. I have also had a my trunks struts leak/fail, my...

Would you blame the fact that the guy never contacted me like he said he would a failure by the mother ship? Or the fact that he didnt even offer an apology? " Hi JayyDee,(I substituted my user name) I have gone ahead and refunded your deposit. " No sorry for the mistake or anything like...

I wanted to see if the guy would ever email me back since its is 4 days late I am going to ask him about refunding my deposit

I have been mistreated by Tesla since day 1 of owning my Model S. I constantly get called a bull and the only thing I have to do is retell my old and ongoing customer service issues. I really love my car but sometimes I want everyone I have talked at Tesla to be fired.

Yes I noticed that too.. why even have a comments section when the comments dont get passed along to the person doing the service

To add a little follow up on my current experience the sales rep said he was going to contact me by end of day Sunday after he figured out what happened to my car and that he would try to find me a new deal. It is now Tuesday morning now and no contact has been made.(this is expected of course...

I actually feel like that is what kind of happened to me. The sales guy that took my down payment and add the order to my account must have put in a custom order as I received a order number but not a vin assigned. I noted it was odd that this happened when I checked later in the day since...

That's exactly how I feel... service got a lot better after they forced you to do everything via the app but anything left up to a human is almost always screwed up. For example they never read the extra comments when making a service request which results in them screwing up

welcome to the club... Tesla is like Oprah but for bad service... you get bad service! You get bad service ! and finally you get bad service!

I put down a down payment for an inventory Model 3 Performance last weekend was supposed to go pick it up yesterday. About 10 minutes before my appointment I receive a phone call saying they already accidentally sold it a couple days prior. The whole reason I was asked to put down my down...

You literally have no idea what you are talking about. I'm betting almost zero comp sci knowledgeable or even how corporations work

Tesla cult members like you are the only reason I like pointing out that my model S isnt perfect and that Elon is a habitual liar

My dog used to ride in the trunk... Sadly he passed away 2 months ago.

It's the Tesla cult mentality. You model 3 owners are still to new/blind to become jaded. It is kinda sad that some people can't critique and love something at the same time. Facts are they make great cars but everything else Sucks. Elon is a habitual liar, worst build quality in the...

I put in a request for a replacement MCU screen due to the yellow boarder about 10 months ago. They told me they would call me when the new replacement came in .. of course they never did....As expected of tesla customer service

I got a june build model s in Nov back in 2017

My sales rep told me my Inventory MS 75 was uncorked but it wasnt.

Audi misses a deadline they get bad press ... Tesla misses a deadline they also get bad press... what is your point?

They lie a lot... my Sales advisor told me my inventory MS 75 was uncorked but I knew it wasn't since the cut off date was june but my car was made in march. I also confirmed with the head office

How is this even a good experience? All you proved was NO ONE AT TESLA GIVES A CRAP TILL YOU COMPLAIN. The cars are NOT inspected at all before delivery and their quality control and inspection process sucks/is nonexistant. It took a few trips to address your day one issues on your model X(why...

Tesla doesnt really perform QA.. You will learn the hard way like I did.. My brand NEW Model S had a cracked B- Pillar cover and had the green inside exposed. Anyone who looked into the car could clearly and easily see it but no one bothered to deal with it till I pointed it out.

Unless summon + actually pick you up and drops you off at the doorstep and goes to park itself then you are 100% right about the dream regulators

You experience sounds like my NEW Model S buying experience. I have never experienced anything resembling good service or even basic service from Tesla

I have had this issue happen to me at least once a month for the 1 year that I have owned my Model S. I assume its a software issue as a reboot or power off always fixed it

I noticed Elon stopped saying things like done, soon or will happen in the next update and just says good idea or noted to suggestions. I think he finally realized people caught on to him breaking his word. Otherwise we would have upgradeable batteries, auto wipers that stop wiping in park...

I second this post... I love my car but the people that built it and the people that service it are major garbage

Either there is something wrong with your car or you are driving it wrong. I had zero slipping in the rain and we get flooded streets where I live. I also drive a rwd model s using stock tires

shhh...the Tesla cult cant handle/accept anything regarding Tesla poor quality control and poor customer service

Cold can kill range by 50% in my experience. My drive to work is 42KM and I usually use about 60+km of range in the winter

I had a similar bad expedience when buying my model S with including being lied to by my delivery specialist and having to chase him down for ever bit of info. Lied to by a tech at service center and it was a pain to book any warranty related repairs with them. (My model S was delivered with a...

I was told my inventory March 2017 model s was uncorked but I knew only cars made after June 2017 were uncorked(also called into head office to confirm). Also with the loaner I received when taking my car in for warranty repairs it had the super tight charge port issue when I told the tech...

I had my model S since 2017 and I never knew Tesla was capable of good service...

Yes because that is why companies legally have to put expiry dates and limits on coupons.

My 2017 model S came with a crack in the B-pillar on the inside, a faulty door handle and a passenger speaker that vibrated when there was a deep bass note. Getting it fixed was a mess and a half needing me to make multiple attempts at getting an appointment and having send in pictures to people...

Considering how often Elon lies on twitter and how he like to bend the truth its not surprising at all for Tesla to do this.

I had similar terrible service when I bought my S and have had terrible service every time I needed to take it for the warranty repair. I have just come to accept that I will never get progress on anything unless I ask at least twice and get ignored a couple times for each action I need them to do

Sounds about right to me... From my experience with dealing with the sales and service center I wouldn't expect anything less then this kind of incompetence.

No I believe the only way to rebalance is discharge to almost zero and then charge to 100%

Yes please... I have had nothing but bad experiences with my service center.

I had similar issues when i bought my car. But in my case my delivery expert was too incompetent to bother emailing me back. On the day of I had to wait 3 hours for paper work to be redone because they had the wrong VIN and wrong financing terms. This was extra funny because the delivery...

you mean like a mall? LOL

Sweet! On my way home from work :)