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  1. JonMc

    A Tesla Owner with Cancer's Dying Dream

    Alan -- we're on it. Will see if we can help.
  2. JonMc

    End of year inventory deals (HUGE Adjustments)

    These cars have been test drive cars and service loaners and typically have thousands of miles of use. They carry a full warranty and are a great value, but the above post doesn't show mileage and usage so could be misleading to some.
  3. JonMc

    Pack Performance and Launch Mode Limits

    Hi Everyone - I’d like to provide a quick update on this topic. Some of you with a P90D and Ludicrous acceleration mentioned that you did not want to use Launch Mode to simultaneously activate maximum battery performance. We’ve listened and are happy to tell you that for those that wish to...
  4. JonMc

    Tesla Contacts

    Hi everyone – to make contacting the right person at Tesla easier, we’ve streamlined our contacts for you: For any customer issue, you can call us (877-798-3752), tweet us (@teslaservice) or email us ([email protected]) For Body shop or collision repair issues, you can get a Tesla Body...
  5. JonMc

    Death of a reservation holder

    So sorry for your loss -- we'll definitely take care of this for you!
  6. JonMc

    TESLA Customer Service – Lack of Oversight?

    you can just send it to me in an PM. Happy to listen and help.
  7. JonMc

    What to do with Model X in repair

    We can help -- we have a team of Body Repair case managers at your disposal. Email your name and VIN to [email protected] and they will hop right on your repair. We're shipping 95% of parts within 4 days of order and there's no reason for a repair to take this long. Let us help!
  8. JonMc

    Tesla Ads (online)

    These aren't placed by Tesla - please forward us any examples you see.
  9. JonMc

    If you fast charge, Tesla will permanently throttle charging

    Hi Everyone - The peak charging rate possible in a lithium-ion cell will slightly decline after a very large number of high-rate charging sessions. This is due to physical and chemical changes inside of the cells. Our fast-charge control technology is designed to keep the battery safe and to...
  10. JonMc

    Bought a Inventory Vehicle, it was driven prior to delivery and damaged in the process...HELP!

    Hi Mehul -- the poster below you offered wise counsel -- just contact us directly, we're committed to helping you resolve any issue. Please send me your VIN so that we can identify the car and get the right team focused on it. Thanks, Jon
  11. JonMc

    [Resolved] Frustrated Mad and Angry at Service right now

    Hey Jeff -- just seeing this thread and forwarded it to our regional leaders. We strive to make every service interaction perfect, but at time mistakes are made. We'll make sure to get this resolved for you.
  12. JonMc

    I Enjoy the Car, I Really Dislike Tesla the Car Company

    Please PM me -- would like to help you. Thanks, Jon
  13. JonMc

    Motley Fool story - Tesla Replacement Part Delays

    Please PM me your VIN? Thanks.
  14. JonMc

    Motley Fool story - Tesla Replacement Part Delays

    Hi everyone – This week, the service team hit a global customer service satisfaction record. The team has done a fantastic job on what we control currently: our own service centers. We’re now turning our efforts on the centers we don’t control: accident repairs in body shops. The body...
  15. JonMc

    Pack Performance and Launch Mode Limits

    Hi Andy -- Max Battery isn't the only issue, but a combination of factors which vary widely by usage. As my first post stated, we're actively monitoring the pack and drive train for any issues and will give a service notification. Pack pre-heating is a common request and on our road map. Stay...
  16. JonMc

    Pack Performance and Launch Mode Limits

    @MP3Mike -- hard to know precisely. Please bring to service and we'll diagnose quickly for you.
  17. JonMc

    Pack Performance and Launch Mode Limits

    Hi Everyone -- The software update that removes software performance reductions tied to frequent max battery power usage is being deployed now. With this update, maximum power output will be achievable anytime both Launch Mode and Max Battery Power Mode are engaged.
  18. JonMc

    FINALLY!!! Maintenance Plans and Extended Service Agreement

    Hi everyone -- thanks to several of you for reaching out directly to get some of your questions clarified. We updated our plans to add value compared to old plans – new plans now Include an annual alignment check (and alignment if necessary), drive unit fluid replacements, wiper blade and key...
  19. JonMc

    Bought a 100D with ventilated seats! I DID IT! WOOO WOOOOOOOO!

    Hi everyone -- we didn’t announce the 100D earlier because the pack is more complex and requires more time to produce. The 100D is in the new price book and does not include free unlimited Supercharging, nor ventilated seats. This is the same approach for all, no one is getting a special deal or...
  20. JonMc

    Pack Performance and Launch Mode Limits

    Just sent you a note on that -- in the works!
  21. JonMc

    Pack Performance and Launch Mode Limits

    Hi everyone, Based on your input, we have decided to remove all software performance reductions tied to frequent max power usage. These changes will roll out with our next software update (in about three weeks). We had put these reductions in place to proactively protect the powertrain from...
  22. JonMc

    Tesla service loaner policy

    Hi All -- just a bit more clarification on some of your questions: It's our intent to have Tesla loaners as the primary loaner in all of our service locations. No change here. We constantly monitor and forecast loads to make sure we have adequate loaners in place (this is new and getting...
  23. JonMc

    Tesla service loaner policy

    This is not true at all. No change in our loaner policy. In fact, we surprised some customers in December with P100D loaners!
  24. JonMc

    Tesla Referral Program

    no, they can announce
  25. JonMc

    Tesla Referral Program

    Due to privacy, we don't announce winner's names for the drawings, but they've been done each time. Legal restrictions in the US on Powerwall. Send me your ideas for level 3 and level 7 in the US.
  26. JonMc

    Has the quality of Tesla service gone into the toilet?

    Hey gang -- a little data might help to bring some context to overall service levels at Tesla. For the past two months, the Tesla service team has set all-time records for service satisfaction -- both globally and in North America. I'm super proud of the team for their performance. They have...
  27. JonMc

    Tesla sales experience going downhill?

    There should be no pressure in a Tesla location -- we are here to educate and answer questions about our cars. Not that we don't have one-off issues, but no policy change. Really glad to hear that the super majority of posters here have a great experience. That's our aim. And no brochures --...
  28. JonMc

    Anyone else extremely frustrated with getting Model S in for service?

    Precisely. Higher reliability has made a huge difference in capacity need.
  29. JonMc

    Anyone else extremely frustrated with getting Model S in for service?

    We are listening. The Bay Area has been challenged and we are increasing capacity with centers, technicians and a better process to minimize wait times. We've also increased loaner availability. Each service center now has a 'fast lane' to address minor issues in an expedited way. If you are...
  30. JonMc

    Hit Curb and now it's the start of month 4 Waiting for Repair

    Super glad you're happy and that you'll have your car back in action for the holiday weekend. Happy 4th.
  31. JonMc

    Hit Curb and now it's the start of month 4 Waiting for Repair

    I'm responsible for service globally for Tesla. Very much want to assist you, but need your info to help.
  32. JonMc

    Hit Curb and now it's the start of month 4 Waiting for Repair

    Still waiting for the direct message with name and Repair Order. Body shop name helpful also.
  33. JonMc

    Hit Curb and now it's the start of month 4 Waiting for Repair

    We're not able to find a repair in our service centers like the one described here. Sadowner, please private message me with your name and repair order? Thanks, Jon
  34. JonMc

    Cracked Model X windshield

    Bobby -- this was the result of a parts price mistake in our system. Our service team will reach out to you to give you a corrected estimate.
  35. JonMc

    Ouch! First huge repair bill.

    This situation caught my eye so I asked our team to look into the details of kbeckley's situation. This repair is an anomaly -- the amount of debris build up and damage was highly unusual. We don't see braking system repairs like this in our data. That said, kbeckley, our team will be...