3Victoria
Active Member
Well you have had a good dizcussion and bad-mouthed various. Are we sure there actually is a policy change? So far it is one incident.
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I consider myself reasonable and I disagree with you so it's not that simple. Business realities change. You may be concerned about "there is no company" for doing this too often but in my view it's the companies that don't adapt properly that perish, not the ones that do.
Tesla's reply:
<SNIP>
Common in the auto industry.
There are many things that are common in the auto industry. We expect more from and were promised better by Tesla.
I don't expect Tesla to pay for warranty repairs for excessive launch mode yahoos.
Some of those yahoos spent $20 thousand, $30 thousand, or $40 thousand more for their cars than the non-performance versions would have cost. If Tesla was going to limit the cars' performance ability, they needed to say so up front, as they are now doing with a disclaimer on the website.
There are many things that are common in the auto industry. We expect more from and were promised better by Tesla.
Agreed. I also agree with you holding Tesla's feet to the fire. There's nothing wrong with that.
I just don't see it as an intention to deceive and I don't want to see the baby thrown out with the bathwater.
If Tesla made no mistakes, I'd be surprised. Instead, I'm surprised they're still alive and I push back against you because I don't think you give enough credit where credit is due. That's all.
I just downloaded firmware version 8.2.50.114. I'll post some pictures of the release notes later. One big improvement is the ability to tie the fobs to the driver profiles. I'll test this more later, but I wanted to get this post up.
<SNIP>
Edit:
I tested the driver profile selection by key fob, and it worked well. I had posted in another thread that I was concerned that the driver's seat steering wheel, etc. might adjust every time a different fob was near the car. I said that I hoped Tesla would have the adjustments take place only when the driver's door is opened, and as it turns out, that is exactly what they have done!
Well-done, Tesla! This is a very welcome improvement, and one that many people have been requesting for a long time. It's great to see Tesla listen to what their customers want, and provide it!
The last tweet I saw (admittedly some time ago) regarding loaners was Elon proclaiming that every time you brought your Tesla in for service you would given a loaner that was an up-sell (or equal if you had the halo car) so that when you were finished with your service appointment you would be so impressed that you'd be ready to order a new one.
TrueAll of our visits to service have been for manufacturing flaws, recalls and warranty issues. It is easier to be more forgiving with a nice loaner. Most luxury brands offer loaners. If Tesla stops doing this, I bet owners will be less forgiving for all these growing pains of a startup car company.
Otherwise, a reasonable person would instinctually know that if a business can no longer offer a service because it doesn't make business sense, then it would be entirely ridiculous for them to self-sacrifice and/or sabotage their business and keep the service as is.
Never mind that we're all quite aware of the bigger picture and end goal here, which is not dependent on current S owners getting a top of the line loaner.
This is the post in which I believe.This is not true at all. No change in our loaner policy. In fact, we surprised some customers in December with P100D loaners!
This is not true at all. No change in our loaner policy. In fact, we surprised some customers in December with P100D loaners!
I had been promised a loaner at the Tampa CS but instead got an Enterprise loaner. A month later I was charged for it. Part was rebated but not for collision waivers which I didn't ask for, particularly since Tesla prepared the rental forms and the Enterprise bill said to bill Tesla.
Thanks Jon. Glad you are still around to shoot stuff like this down. Keeping promises is important!This is not true at all. No change in our loaner policy. In fact, we surprised some customers in December with P100D loaners!