phone key bluetooth locked out

Okay so I've only had my MY about 2 months but I've been consistently having some issues with the phone disconnecting randomly which leads me to need my key card to operate the car. I've been in contact with service about this and have done some steps and it has temporarily gotten better...

This problem seems to go away for a while then keeps locking me out. Without the app on, most times, I can unlock my car by walking up to it and touching the door handle. Now, even with the app on, it insists I have to "Enable Bluetooth to use your phone as a key" even though my phone says it is...