Hello, while on vacation, I received an error message stating that I may be be able to charge my Model Y. After talking to the nearest service center (Savannah), it was determined that the HV battery needed to be replaced. I drove the car to the Savannah service center and arranged for a rental car to return to PA at the end of my vacation. After 2 -3 weeks, I was notified that the repair was complete and that I could return to Savanah (over 800 miles) to pick up the car, which I did. Tesla reimbursed me for the car rental and one night hotel to pick up the car but would not reimburse airfare or transport the car to my local service center. it was a real hassle, but I expect it would of been the same for any car.
After I pick up the car, I asked to see the specification of the replacement battery. I received no response from the Savannah service center. Since I could not find anyplace to call or email concerning my request, I opened up a maintenance request asking to receive this information. Following 2 days of text messages, the I received a response that "after speaking with the technicians and management we are unable to provide any exact specs. Please let us know if you experience and concerns with the replacement battery."
It seems to me that if they replace a battery according to the warranty, "Tesla will ensure that the energy capacity of the replacement battery is at least equal to that of the original battery before the failure occurred taking into considerations other factors including age and mileage of the vehicle" they know some specification of the old battery vs new.
Has anyone had success in escalating this type matter for a resolution? If so, how? Thanks.
After I pick up the car, I asked to see the specification of the replacement battery. I received no response from the Savannah service center. Since I could not find anyplace to call or email concerning my request, I opened up a maintenance request asking to receive this information. Following 2 days of text messages, the I received a response that "after speaking with the technicians and management we are unable to provide any exact specs. Please let us know if you experience and concerns with the replacement battery."
It seems to me that if they replace a battery according to the warranty, "Tesla will ensure that the energy capacity of the replacement battery is at least equal to that of the original battery before the failure occurred taking into considerations other factors including age and mileage of the vehicle" they know some specification of the old battery vs new.
Has anyone had success in escalating this type matter for a resolution? If so, how? Thanks.
