My 4 day old car "bricked" today so I contacted Tesla. They were SUPER apologetic, efficient and responsive to get me handled and arranged for a tow company to come pick up my car. It's a 2018 MCU2 MS 100D.
The tow company showed up and the operator commenced to put my car on his flatbed. During the process, he damaged my front bumper which made me sick to my stomach, but not the end of the world. It was a difficult pick. HOWEVER, When I pointed it out to him, he denied it, told me it was already like that, then said he didn't see anything wrong with it and started copping an attitude, so, having been burned before by being Mr. nice guy, I decided to take a bunch of pictures and deal with Tesla to make it right since the tow company was acting as their agent.
Taking pictures made his attitude get worse and I assertively pointed it out to him and requested he chill out as it was MY car that was damaged.
This really pissed him off.
Once he got the car on the truck he just got in the cab and drove off!!! I was very concerned that I did not get ANY documentation showing proof that I had relinquished possession to him and nearly called the police to have him pulled over so I could get a receipt. Thank goodness my Delivery advisor was available to talk me down. The guy didn't say goodbye, eff you, or even flip me off! I don't believe I have ever been treated like this!
Consider this fair warning if you have Gig Valley Towing in Las Vegas dispatched to pick up your disabled car.
The tow company showed up and the operator commenced to put my car on his flatbed. During the process, he damaged my front bumper which made me sick to my stomach, but not the end of the world. It was a difficult pick. HOWEVER, When I pointed it out to him, he denied it, told me it was already like that, then said he didn't see anything wrong with it and started copping an attitude, so, having been burned before by being Mr. nice guy, I decided to take a bunch of pictures and deal with Tesla to make it right since the tow company was acting as their agent.
Taking pictures made his attitude get worse and I assertively pointed it out to him and requested he chill out as it was MY car that was damaged.
This really pissed him off.
Once he got the car on the truck he just got in the cab and drove off!!! I was very concerned that I did not get ANY documentation showing proof that I had relinquished possession to him and nearly called the police to have him pulled over so I could get a receipt. Thank goodness my Delivery advisor was available to talk me down. The guy didn't say goodbye, eff you, or even flip me off! I don't believe I have ever been treated like this!
Consider this fair warning if you have Gig Valley Towing in Las Vegas dispatched to pick up your disabled car.