Broken Charging Cord? I'm confused

[kirkhilles]

I'm very confused. This morning I went to plug into the charger here at work and I couldn't insert the charging cord. I was afraid it was the port itself, but then I noticed this plastic pin thing in one of the connectors.

What the heck? Did this break off of my home charger? I didn't have any drama charging over the weekend.

Is this going to prevent me from charging at home? Do I need to get a replacement cable? Any cheaper alternatives than buying a whole new charging station?

 

[DerbyDave]

I don't know if those are just guides in the two large ports on the plug, or it they serve some safety or structural support to the physical connection. If it works, just be really careful connecting or disconnecting the plug. Otherwise, you're gonna need a new plug. I am not sure if the 4 year adapter warranty (if a Gen 3 wall connector) would cover breakage like that, unless it was defective. https://www.tesla.com/sites/default/files/downloads/na_charging_equipment_warranty.pdf

 

[kirkhilles]

Thanks! Do you know if you can order a new plug or parts of it or will I have to order a whole new unit?

 

[DerbyDave]

Thanks! Do you know if you can order a new plug or parts of it or will I have to order a whole new unit?

I don't know, but I imagine they don't want you to patch on a new plug to the cable. Probably sold as a unit. Call the Home Charging Support team at 877-961-7652 and select the option for wall connector.