With some of the recent posts about delivery experiences, I wanted to share mine, as I wasn't quite sure what to expect with my delivery that was scheduled for this past weekend.
I wanted to share how things turned out and what I believe was the one thing that made all the difference in the world with my delivery. I feel if Tesla can do this one thing with deliveries, they will have many other customers as happy with the delivery process as I am.
The journey began when I put down a deposit for an inventory car last Thursday, March 21st. I was immediately contacted by Nick Stone at the Tysons Corner Tyco Road Store and Nick went over some of the key details about the car and provided an overview of how the delivery process would work.
The car was in Florida but within a day, Nick tracked down the car, made arrangements to have photos taken and when I requested additional photos of the interior, I promptly received a second batch of photos of the interior and I was relieved to find out the car was in great shape.
From that point onward, Nick personally oversaw all aspects of my delivery, answering my questions, and alleviating a couple of concerns I had. He knew I wanted a car in good condition and he confirmed the car was in good shape but also pointed out a couple of very minor nicks that I was okay with. Everything Nick promised, he delivered, and everything he represented was exactly as stated. The whole process was grounded in integrity and clear communication. All my texts and emails were promptly answered -- sometimes within minutes. I was even able to reach Nick over the phone a couple of times.
I've read of some delivery issues other customers have had and I feel many of those issues arise when there is no ONE PERSON responsible for and empowered to take care of the customer. When multiple people share this responsibility, it really becomes no one's responsibility. If Nick or someone like Nick handled and took ownership of future deliveries or customer support matters, I bet this one thing would make Tesla customers as happy with Tesla service as they are with Tesla the car.
My delivery expectations were not just met by Nick and his team at Tyson's, but exceeded them. While the car was scheduled for delivery on Sunday, March 31st, they somehow managed to get the car shipped from Florida, have it detailed and ready for delivery by Saturday March 30th. I even received periodic notices of GPS pings from the car to reassure me the car was on the way home. When I arrived at the Tyson's Corner Store for delivery I was greeted by Nick, and every person I interacted with was thoughtful, efficient, and took the time to help me. While they were clearly rushing to get as many cars delivered as possible by the end of the quarter, I never felt rushed. I especially appreciate the time Abu took with the orientation as he made sure all my questions were answered and the car was properly configured and I understood everything essential before I left.
So if Tesla wants customers who are as happy and thrilled with a flawless delivery as I am, they should just clone Nick, Abu, and the rest of the staff at the Tyson's Corner location! I'm one ecstatic customer with my P100D and the flawless delivery experience!
And here she is enjoying the cherry blossoms...
I wanted to share how things turned out and what I believe was the one thing that made all the difference in the world with my delivery. I feel if Tesla can do this one thing with deliveries, they will have many other customers as happy with the delivery process as I am.
The journey began when I put down a deposit for an inventory car last Thursday, March 21st. I was immediately contacted by Nick Stone at the Tysons Corner Tyco Road Store and Nick went over some of the key details about the car and provided an overview of how the delivery process would work.
The car was in Florida but within a day, Nick tracked down the car, made arrangements to have photos taken and when I requested additional photos of the interior, I promptly received a second batch of photos of the interior and I was relieved to find out the car was in great shape.
From that point onward, Nick personally oversaw all aspects of my delivery, answering my questions, and alleviating a couple of concerns I had. He knew I wanted a car in good condition and he confirmed the car was in good shape but also pointed out a couple of very minor nicks that I was okay with. Everything Nick promised, he delivered, and everything he represented was exactly as stated. The whole process was grounded in integrity and clear communication. All my texts and emails were promptly answered -- sometimes within minutes. I was even able to reach Nick over the phone a couple of times.
I've read of some delivery issues other customers have had and I feel many of those issues arise when there is no ONE PERSON responsible for and empowered to take care of the customer. When multiple people share this responsibility, it really becomes no one's responsibility. If Nick or someone like Nick handled and took ownership of future deliveries or customer support matters, I bet this one thing would make Tesla customers as happy with Tesla service as they are with Tesla the car.
My delivery expectations were not just met by Nick and his team at Tyson's, but exceeded them. While the car was scheduled for delivery on Sunday, March 31st, they somehow managed to get the car shipped from Florida, have it detailed and ready for delivery by Saturday March 30th. I even received periodic notices of GPS pings from the car to reassure me the car was on the way home. When I arrived at the Tyson's Corner Store for delivery I was greeted by Nick, and every person I interacted with was thoughtful, efficient, and took the time to help me. While they were clearly rushing to get as many cars delivered as possible by the end of the quarter, I never felt rushed. I especially appreciate the time Abu took with the orientation as he made sure all my questions were answered and the car was properly configured and I understood everything essential before I left.
So if Tesla wants customers who are as happy and thrilled with a flawless delivery as I am, they should just clone Nick, Abu, and the rest of the staff at the Tyson's Corner location! I'm one ecstatic customer with my P100D and the flawless delivery experience!
And here she is enjoying the cherry blossoms...
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