Pond Springs Austin, Tx SC
Apparently our windshield broke during transport. We were assured it would and could be restored to factory condition. It was not. There's a gap between the windshield and the molding. The molding pins are broken and theres a corner piece turned and sticking out. There's moisture in the rear passenger brake light. There's a black grease mark on the sun visor, a blue stain on the white rear seat, gravel in the drivers floorboard, scuffs and water spots on console, scuffs on dashboard, and small scratches on white trim. The outside was covered in dust and dirt. When we asked we were told we could try and do a walkin on the windshield but it would be over a week to have the car detailed. Or we could just cancel the order and start over??? It was Sunday so only the specialist was there. We live over an hour and a half away. Registration and taxes would be lost and since we traded in our vehicle that transportation is now gone. When I called to find out if repairs could be made prior to the 7day cutoff since first available appointment exceeds that- I was assured that the service center would contact us. No one has. The specialist did not care and didn't seem to understand what our problem was.. even basic questions on how long it would be covered couldnt be answered
There is no concern, no pride in their work, and no customer appreciation or respect at all. The whole experience has tainted what should have been an exciting and enjoyable experience. Loved the car but not sure it is worth going through this anytime there is an issue. Has left a very bad taste in my mouth about keeping. If the staff suggest you should get a refund and reorder maybe the refund is correct but the reorder is off the plate.
Apparently our windshield broke during transport. We were assured it would and could be restored to factory condition. It was not. There's a gap between the windshield and the molding. The molding pins are broken and theres a corner piece turned and sticking out. There's moisture in the rear passenger brake light. There's a black grease mark on the sun visor, a blue stain on the white rear seat, gravel in the drivers floorboard, scuffs and water spots on console, scuffs on dashboard, and small scratches on white trim. The outside was covered in dust and dirt. When we asked we were told we could try and do a walkin on the windshield but it would be over a week to have the car detailed. Or we could just cancel the order and start over??? It was Sunday so only the specialist was there. We live over an hour and a half away. Registration and taxes would be lost and since we traded in our vehicle that transportation is now gone. When I called to find out if repairs could be made prior to the 7day cutoff since first available appointment exceeds that- I was assured that the service center would contact us. No one has. The specialist did not care and didn't seem to understand what our problem was.. even basic questions on how long it would be covered couldnt be answered
There is no concern, no pride in their work, and no customer appreciation or respect at all. The whole experience has tainted what should have been an exciting and enjoyable experience. Loved the car but not sure it is worth going through this anytime there is an issue. Has left a very bad taste in my mouth about keeping. If the staff suggest you should get a refund and reorder maybe the refund is correct but the reorder is off the plate.
