Will do. Thanks again for taking and interest and in helping out. Turrel is definitely a good guy. When we went to test drive a tesla (we knew little to nothing about the cars), we set up a test drive in a model 3. When we were done that, my wife, who's getting the car, liked the model S better. They had no times available to test drive on that day (Saturday). Turrel drove the car to our house 40 minutes away on Sunday for us to test drive it. I got spoiled with that level of service I guess.
Actually, all of the staff during the sales part were exceptional. Even the obviously new person.
I can't wait to get back to that level of service. Hopefully this really is an anomaly and also some growing pains. Fingers continue to be crossed.
I know I waffle between being frustrated and understanding. It's easy to do when you truly want to believe the service is extraordinary, and have seen it, and then getting less-than-ordinary service at times right off the bat. Most everything before the scheduled pickup was great. From the originally scheduled pick-up date onward (save them getting the part to fix the car quickly and getting the car done within 10 days) was between shaky and extremely frustrating. Certain people, like Turrel and Dwayne, have helped, and are continuing to try and fix the issue. That makes me happy. The service folks on the 877-79-TESLA number haven't been. They are super nice, but have failed to keep me in the loop or fix anything... or even attempt from what I can tell. They say they are doing something, but they could just be watching Star Trek reruns for all I know. The results are the same whether they tried to help or were watching Star Trek, so I hope it was Star Trek.
Chris