My car was delivered Tuesday 2/5 to our house in Punta Gorda, FL from the Tampa Service Center. Whitney the delivery specialist did a great job of talking us through all of the basics. Once more we were impressed with Tesla’s employees.
I had the car a week and a half and had 151 miles when I was parked at a store Friday 2/15 ready to go home. I stepped on the break ready to put it in gear and got a yellow warning triangle at the bottom of the driver’s display. Car is unable to drive.
I called the Tampa service center and explained the problem. They interrogated the car and said everything looks OK. It may be the 12 volt battery although it looks good. They dispatched Aaron who arrived 2 hours later and attempted to “jump” the 12 volt with a portable power pack. This involved removing the nose panel and hooking the leads to a connection.
No change, still unable to drive. Well,” the power pack may not be good, I got it at Walmart”. So the next step was to replace the 12 volt battery. This is located on the passenger’s side in back of the frunk. This battery is charged when the car is plugged in for recharging the big battery. This was a multi-step process the first of which was to remove the wiper blades. Aaron remarked it was easier to remove the large lithium battery then the 12 volt. After undoing a lot of screws and bolts, a new 12 volt was in place and before putting everything back together it was tested. Car is still unable to drive.
Well, it has to go back to the service center. Unable to drive and shift gears, there is a procedure to put the car in neutral and push it. This did not work flawlessly as someone has to hold down a button on the screen while someone steers and someone pushes. We finally got the car to the ramps on the trailer and hooked up a winch to load it.
The car strapped down, Aaron took me home and departed for Tampa. Despite the ordeal, I remain impressed with the Tesla employees I’ve dealt with.
I got a call back Monday 2/18 afternoon saying my car is repaired and will be delivered tomorrow. A part (DC to DC converter whatever that is) was sent over night. A tire repair kit will be part of the package when it arrives at the service center.
An unfortunate, and I hear, unique experience, but it was well resolved by the Tesla team. Thanks to all.
I had the car a week and a half and had 151 miles when I was parked at a store Friday 2/15 ready to go home. I stepped on the break ready to put it in gear and got a yellow warning triangle at the bottom of the driver’s display. Car is unable to drive.
I called the Tampa service center and explained the problem. They interrogated the car and said everything looks OK. It may be the 12 volt battery although it looks good. They dispatched Aaron who arrived 2 hours later and attempted to “jump” the 12 volt with a portable power pack. This involved removing the nose panel and hooking the leads to a connection.
No change, still unable to drive. Well,” the power pack may not be good, I got it at Walmart”. So the next step was to replace the 12 volt battery. This is located on the passenger’s side in back of the frunk. This battery is charged when the car is plugged in for recharging the big battery. This was a multi-step process the first of which was to remove the wiper blades. Aaron remarked it was easier to remove the large lithium battery then the 12 volt. After undoing a lot of screws and bolts, a new 12 volt was in place and before putting everything back together it was tested. Car is still unable to drive.
Well, it has to go back to the service center. Unable to drive and shift gears, there is a procedure to put the car in neutral and push it. This did not work flawlessly as someone has to hold down a button on the screen while someone steers and someone pushes. We finally got the car to the ramps on the trailer and hooked up a winch to load it.
The car strapped down, Aaron took me home and departed for Tampa. Despite the ordeal, I remain impressed with the Tesla employees I’ve dealt with.
I got a call back Monday 2/18 afternoon saying my car is repaired and will be delivered tomorrow. A part (DC to DC converter whatever that is) was sent over night. A tire repair kit will be part of the package when it arrives at the service center.
An unfortunate, and I hear, unique experience, but it was well resolved by the Tesla team. Thanks to all.
