Folks,
I purchased my used T3 vehicle from a non-Tesla dealership in London UK in January 2024.
Everything was registered after the purchase, and without any major issues have charged the vehicle successfully at home and on the road.
All of a sudden, a few weeks ago, the dreaded error " Paid charging unavailable " appeared!
After trying most of the workarounds and confirming there are no unpaid charging sessions on my account, called Tesla Vehicle Support ( TVS ). They have been next to useless so far
However, they confirmed that no unpaid charges are pending on my account.
Their latest ask is that I contact the previous owner ( some Leasing company ) to check and pay any outstanding charging bills. However, in the UK, under new data protection rules, new owners are not provided details of the previous owners. I see this as a wild goose chase given that this vehicle may have had several drivers!
Incidentally, I can't travel very far from home at the moment as cannot charge on the road with this ongoing error.
What can a customer do to solve this issue?
Seriously frustrated with the robotic and useless responses from TVS.
Thanks!
I purchased my used T3 vehicle from a non-Tesla dealership in London UK in January 2024.
Everything was registered after the purchase, and without any major issues have charged the vehicle successfully at home and on the road.
All of a sudden, a few weeks ago, the dreaded error " Paid charging unavailable " appeared!
After trying most of the workarounds and confirming there are no unpaid charging sessions on my account, called Tesla Vehicle Support ( TVS ). They have been next to useless so far
![Crying face :cry: 😢](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f622.png)
Their latest ask is that I contact the previous owner ( some Leasing company ) to check and pay any outstanding charging bills. However, in the UK, under new data protection rules, new owners are not provided details of the previous owners. I see this as a wild goose chase given that this vehicle may have had several drivers!
Incidentally, I can't travel very far from home at the moment as cannot charge on the road with this ongoing error.
What can a customer do to solve this issue?
Seriously frustrated with the robotic and useless responses from TVS.
Thanks!