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Need help with new to me MS 75

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Besides making sure mobile access is turned on, which I would think it is since the previous owner was using it, I would contact Tesla directly. Create an account on Tesla.com and then they can assign the car to your account at which point when you sign in with the mobile app the car should show up. Hope that helps.
 
I called Tesla today. They explained that I won't be able to do that until I can prove the car is mine so will have to wait till the title comes in and I get to AAA to transfer in my name. I'll just have to be a bit patient.