I have been pulling my hair out trying to talk to someone on the PHONE in service or parts, I have a lower front arm gone on my model S. I emailed Tesla on the 18th June and on the 26th June got an email telling me that investigation was £174 per hour. With the cost of parts on top. On the 27th June I emailed Tesla with pictures of the part I needed and as my local garage had inspected the car I new exactly what part was needed and can they give me the cost of the part. On the 8th July I got a text to say the part they had ordered was now in stock. and could I schedule an appointment with my app and that they would charge a minimum of 1 hour £174 + parts and at that time they will be able to let me know the cost. Its not just the cost of the job its the travelling and a day lost out of my life. Today I have just received a text booking my car in on the 18 July. Why can't I just have the cost of the part? Let me decide who I want to do the work, It may be Tesla. My advice get rid of your car before the warranty runs out.
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Parts
- Thread starter Bear
- Start date
St Charles
Tesla, not TSLA!
Prediction: Responses to OP will be in reference to the username and negative opinion rather than constructive discussion. Prove me wrong.
But seriously, get a hold of a salesperson and tell then you would like to buy a new Tesla but you cant until you sell your old one which needs this part. Salesperson will get you the part. Once you have your part, walk away.
But seriously, get a hold of a salesperson and tell then you would like to buy a new Tesla but you cant until you sell your old one which needs this part. Salesperson will get you the part. Once you have your part, walk away.
BTW, for those who don’t know, since it seems that the OP was having trouble with part numbers.
Tesla has finally put the parts catalog online and it’s open to everyone.
https://epc.teslamotors.com/#/catalog
Tesla has finally put the parts catalog online and it’s open to everyone.
https://epc.teslamotors.com/#/catalog
