Tesla Refusing to Give 70 Point Inspection on CPO?

[Darren Donovan]

That's complete bullshit. Tesla customer service and service has a reputation of pushing BS on customers to cover up their deficiencies. 'that's within spec' 'it will be fixed on next firmware,' 'that battery degradation is normal,' 'there's nothing wrong with your car that just dies randomly.'

Push harder, talk to a supervisor. Get what you paid for.

Because traditional dealerships are so sleazy and are the scum of the earth, that's why we at Tesla do things differently. Lol.

 

[ACA Man]

I called the delivery center today and told them I only received one key fob to which I was told the Model S only comes with one key fob. I mentioned folks have received two key fobs with their Model S so he checked with his manager but the answer was the same, it only comes with one key fob.

Can anyone else confirm how many key fobs they received with their CPO Model S? I wonder if perhaps you just got lucky or the person I spoke with and his manager were misinformed.

I really can't fathom the amount of BS from Tesla these days.

We bought a CPO last year and it came with 2 (TWO) key fobs.

 

[Darren Donovan]

Just for comparison, call any other premium car dealer about a CPO they have for sale and they will give you all the following just for asking:

• Detailed CPO inspection report
• A report of everything done to fix what they found during the CPO inspection.
• They will do the next service due so if that calls for an alignment, they will do that.
  
• High resolution photos to document the car is in great shape.
  
• Invitation for a personal inspection and test drive.
• Not only do they deliver a used car in pretty much pristine shape, many even offer a few days to a week to bring the car back and get all your money if you don't love the car.

None of this is obviously possible for Tesla, because "they do things differently."

Now that you know they don't really have any standards, it's on you to check everything. If anything is not what it should be, be ready to refuse delivery and ask for your money back and try again.

Isn't it odd they don't even let you test drive the car before purchase so you can check for things like alignment and rattles? BTW they recently excluded squeaks or rattles from the CPO warranty so make sure you don't end up with a car with squeaks and rattles they won't fix if you are sensitive to squeaks and rattles.

With the quiet-ness of an EV drivetrain, any abnormal sounds will sound that much louder. I've had people who are, ahem, "ardent Tesla supporters" tell me "what's the big deal about any issues found AFTER taking delivery?. Just take it back to the service center". Be prepared to return multiple times, with long wait time, expect to leave your car there for a while.

 

[Russell]

Tesla has been honoring Due Bill for free with no hassles.

The hassles maybe how to convince on a CPO that they need to fix something like a paint scratch and place it on a Due Bill. They might argue that the scratch is too small to be worthy of a Due Bill.

Convince is the keyword.

I called the delivery center today and told them I only received one key fob to which I was told the Model S only comes with one key fob. I mentioned folks have received two key fobs with their Model S so he checked with his manager but the answer was the same, it only comes with one key fob.

Can anyone else confirm how many key fobs they received with their CPO Model S? I wonder if perhaps you just got lucky or the person I spoke with and his manager were misinformed.

I had to insist on the second fob during delivery inspection.
I did not accept the Delivery Specialist's excuse that it only had 1. He went as far as saying I couldn't get a replacement fob because they only come programmed from the factory when the car was built. I knew that was false.

 

[gadgetfreak]

Does anyone have a list of things to check at delivery? I am really new to this and I have never bought a car in this class before. I've been saving for this car for 10 years.

 

[shred86]

Update to my issue of only receiving one key fob. I called the same number again and spoke to a different person and explained the issue (only got one key fob, should have received two so I’m curious where the other one is). She said I would have to contact my delivery agent I worked with, who was the person that coordinated the delivery (not the person who actually delivered it). What she did was sent her an email with me cc’d on it explaining the issue. A day later, the delivery agent emailed me and said a due bill was created for a second key fob and I could pick it up at the local service center which I’ll try to do today.

Lesson learned, some (a lot actually in my experience) of Tesla employees don’t really understand what they’re saying or doing and tend to provide false information. If you don’t get the appropriate response or false information, just call back and try again until you find someone with some level of competence in their job. I really hope Tesla can turn their customer service around because my experience so far has been pretty abysmal.

 

[Olds442]

good to hear you have a due bill for the second fob. they come with 2.

i'm so glad we bought our CPO before all this 70 point crap came about. so glad. honestly, i wouldn't buy one now the way it is right now but supply and demand are what they are.

we love our P85 but the new 3 drives like it's on rails.

 

[rafacq]

I am hoping to pick up my CPO this week. They are supposed to call me tomorrow to set up a delivery date. I hope I do not have the one FOB issue. There was only one FOB in the photos they sent me. Many others I have seen 2 in the photos.

I also heard that San Diego Delivery Center only delivers CPOs from Wednesdays to Saturdays.

My days are not moving fast enough!