Many people come on here to complain about Tesla Service. Here is my recent experience with the SC in Kitchener, Ontario.
About three weeks ago I was rear ended. Nothing bad, but it's a 6-week old Model 3, not my fault and I wanted it fixed. Immediately after being hit I took photos and uploaded them to the Tesla app. This was on a Saturday. I scheduled an appointment for the following Tuesday to have the car fixed. The next day (Sunday) Tesla got back to me with a repair estimate and said that they will need to push the appointment back to Nov 2nd as they need to order a part. No problem, my car still works. All communication between myself and Tesla was over text message, very convenient.
As it got closer to Nov 2nd, I received various text updates from the SC confirming my appointment and letting me know that the part had been delivered. They also confirmed that the repair would be done in one day, as I am driving 3 hours from out of town.
I arrived at the SC right on time for my appointment, and they were ready to go with no wait. They said it will take approx. 2 hours, and offered me a loaner when I said I was going to go out for lunch. It was a Model X (!!!!), which I was very excited to drive since the only Tesla I have ever driven is my Model 3. It was awesome. They notified me via the Tesla app when my car was ready to go.
The service was complete in under two hours, the cost was the same as their estimate, and I got my car back no worse for wear. It was a great overall experience. I am confident that for whatever I need in the future, the Kitchener SC will be there to help.
About three weeks ago I was rear ended. Nothing bad, but it's a 6-week old Model 3, not my fault and I wanted it fixed. Immediately after being hit I took photos and uploaded them to the Tesla app. This was on a Saturday. I scheduled an appointment for the following Tuesday to have the car fixed. The next day (Sunday) Tesla got back to me with a repair estimate and said that they will need to push the appointment back to Nov 2nd as they need to order a part. No problem, my car still works. All communication between myself and Tesla was over text message, very convenient.
As it got closer to Nov 2nd, I received various text updates from the SC confirming my appointment and letting me know that the part had been delivered. They also confirmed that the repair would be done in one day, as I am driving 3 hours from out of town.
I arrived at the SC right on time for my appointment, and they were ready to go with no wait. They said it will take approx. 2 hours, and offered me a loaner when I said I was going to go out for lunch. It was a Model X (!!!!), which I was very excited to drive since the only Tesla I have ever driven is my Model 3. It was awesome. They notified me via the Tesla app when my car was ready to go.
The service was complete in under two hours, the cost was the same as their estimate, and I got my car back no worse for wear. It was a great overall experience. I am confident that for whatever I need in the future, the Kitchener SC will be there to help.