Your SA just needs to update it. Did you went through Tesla trade in or get a carmax appraisal? I had to get a carmax appraisal since my trade in was a lower number with Tesla and they honored the carmax amount. Then the SA asked for the financial company and the payoff amount, including the daily tax amount. After I got if for him, sent it via a text, he updated both amounts the payoff and what extra I was getting for my trade in.