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@ithinkmac I would agree. Problem is, now I receive zero response and this affect my financing process. So I just went ahead and cancelled the order. Maybe in the future Tesla sales, financing and order processes will get better.

Very bad experiences in the ordering process. TLDR: no response whatsoever from Tesla Sales Advisor and Finance team.

No, I have not paid the transport fee. I don't even have a VIN yet.

Ah, got it. Yeah, there is no explanation on the website on what the “transportation fee” is all about. Anyone that cancelled their Tesla order can chime in? Would like to confirm before I cancel.

My situation: 1). Paid $100 Order Fee 2). VIN has not been provided 3). Finance have been approved with BMO Harris (via Tesla Financing) Per Tesla Order Agreement: Order Process; Cancellation; Changes. After you submit your completed order, we will begin the process of preparing and...

FYI, Tesla came back with lower rate but with different bank (BMO Harris). I am now curious if this bank have 60 days approval time limit.

US Bank. 2.49% APR. What's interesting though: I got alert from my credit monitoring tools that a bunch of banks ran my credit in addition to US Bank --> WFB, Chase, Harris bank, etc. So I asked Tesla Finance if other banks can give below 2.49% given my credit (High FICO Auto 8 score).

Just did. The reason I applied early (30+ days) was because Tesla website said this: Loan approvals are valid for up to 60 days. Lease approvals are valid for up to 90 days. I thought Tesla have some sort of relationship with the banks to allow 60 days approval. With ICE cars from past...

I just applied and got approved, but my car won’t be ready till 1st week of December (more than 30 days). I thought I am good for 60 days, but in the approval email, there’s a link to Tesla Financing page that said this: What happens if I submit an application in advance of 30 days before my...

In case you couldn’t find anyone, you can get a Tasker from Taskrabbit, pay them less than $100 to help you inspect the car. An extra pair of eyes is always helpful. ;)

Ah, that's what I need. So you don't have to apply for financing and submit everything in your Tesla.com account within 72 hours.

I am in West Coast and placed the order a few days ago.

"Make an appointment at your local Tesla Service Center about three weeks before your departure date and have them check this list of items: steering and suspension, cabin air filter, tires and wheel alignment, brakes, and fluids." Is this something Tesla owner also need to do once a year, like...

I don't have my MX yet, but can you disable the Speed Assist feature? FWIW, I disabled this feature in my non-Tesla car (Mercedes) because most drivers in SF Bay Area rarely drive on the freeway at the speed limit.

Ah, I did not know that. However, the timing is what confused me. Let me elaborate: 1). My delivery will be in 1st week of December (this is more than 30 days from October) 2). I plan to apply with Tesla and other banks in November. If say I get approval for lower rate with non-Tesla bank, I...

It's the loan approval that have a 30 day limit. For example, Chase stated that on their website. Since Tesla work with banks instead of having their own financing arm (such as Mercedes Finance, Audi Finance, etc.), how would they guarantee that the banks (Chase, US Bank, etc.) will honor the...

I saw a video of a Tesla branded sunshade for the front-upper windshield. Does this comes with the Model X? I don't see it in Tesla store for sale.

Oh, this is news to me. So how does this work? Don't you have to get the key to your car?

In my Tesla account --> Manage, once I selected "Cash", I have to submit to confirm the information. So based on what you said, it seems that once you "submitted" the information, you have to email Tesla to change the "Payment method"? Wouldn't that affect delivery date?

Ah, perfect. I shall ask him/her that I will need time to do the check. IMHO, as minor as those may seem, it is unacceptable given the car cost so much money. I hope Tesla does a better job nowadays.

I saw the delivery checklist and it's quite comprehensive. I will certainly follow that checklist, but this looks like it'll take quite a while. How long did it take you? And was the delivery specialist waiting in the entire time?

I submitted the order and received a text from Tesla AND the Sales Advisor to complete the finance application in 72 hours or my car will be "delayed". Based on what I see in this forum and other places, since delivery can take more than 30 days, it is advisable to only submit credit...

Did you ever get this sorted out?

Out of curiosity: if you get lower rate from BofA and Tesla matched it, why not just stick with BofA?

Ah, thank you @BlueberryT. So I don't have to apply separately but just email Tesla saying that I should qualify for lower rate. However, this means that Tesla may refuse to do anything because there is no proof that I qualify for lower rate unless I actually applied with different banks...

Just so I understand, were these what you did to get lower interest: 1). You applied through Tesla 2). Tesla partnered with Chase and gave you 2.49% 3). You applied separately with Chase - 2 credit hard pull 4). Chase gave you 2.04% 5). You notified Tesla of the 2nd separate approval from...

This is OP and just to close the loop in this thread: I am going to take my chances with Tesla. Reason: due to COVID-19, there is a shortage of inventory for non-Tesla cars (Mercedes, Audi, BMW, Volvo, etc.). So now, for similar models, the dealers are: 1). Not willing to negotiate and...

Well, feel free to call that number yourself. The number is right there. The menu options are: 1 Vehicle --> 1 Sales and existing order --> 2 Service, support and roadside assistance -----> 1 Non driveable -----> 2 Vehicle and charging support -----> 3 Battery 2 Energy product I selected no...

Just did. (888) 518-3752. Was on hold for 1.5 minutes but I got through and can hear the rep introduce himself (Chris). I then hang up. Happy? Why are we fixated just the phone component? The measure of a good customer service is not limited to just that, right? Also, you still haven’t...

Well, you said this: That’s seems like you have called Comcast and was able to talk to a human being and eventually got your problem solved. That seems oddly specific and you were comparing it to Tesla? I have not experienced Tesla customer service, hence my post. But I have experienced...

I get that you had good experience with Comcast, but Comcast customer service experiences have been proven to be really bad. There are tons of articles that talk about it, not just from customers. Why do you think Brian Roberts made some public comments to fix the issues? Seems that your...

Out of curiosity: 1). Did you schedule the appointment in app and it shows 4 weeks wait time? 2). On the no loaner, does your SC provide Enterprise car rental as an option, since it take several days to fix your car?

Really? You would choose Comcast over Tesla CS? I find that kinda hard to believe, but oh well.

I think good customer service is something that the majority of people want, not just me. If it's bad, it's the question of how bad it is. Like, is Tesla customer service as bad as Comcast? I dunno... I think it is not (yet), because probably you would have sold your Tesla rather than owning 3...

Sorry, but I am not following this. Are you saying that Tesla customer service is so bad that I should avoid it like COVID?

Since you have bought FIVE Model S, would you still recommend Tesla from someone (me) that had great customer service experiences with ICE cars? This is just my experiences with Mercedes, Audi, Honda, Volvo and Nissan since the late 80's.

Where did you get this? Would like to see the same for Model X since it’s a different segment of vehicle. I agree that Tesla hold its resale value better than other bransd. However, the actual selling price (either trade-in or sell to private party / Tesla) after 3 years is a different story...

What's "comps"?

Where do you see the option to include sales tax as part of the loan? I haven't placed my order yet, but I am wondering if this is something the sales advisor will ask?

Is it? I am dumb when it comes to Tesla resale value, but I thought the price goes down for Model X because previous version have older hardware? I thought about leasing because 3 years from now, if Tesla come up with newer model, I don't have to deal with selling the car. Just return it to...

UPDATE: while discussing the customer service / service center here, I test drove the Model X. I have to say the ride, road noise and comfort are almost the same as my Mercedes wagon. Build quality (buttons, door close, seating, leather, etc.) are still below Mercedes quality, though. Either...

Spot on. I had an Audi Q5 before and had the same experience - loaner every single time and they Service Advisor seems to genuinely care, at least at the 2 Audi dealers I have visited. Same with Mercedes per my first post, which was in a shop for almost 2 weeks to fix the HUD (they had to get...

So you cannot schedule a service center visit on your own? That's kinda messed up. I think what should be done is to allow customer do the scheduling for the service center visit, but the service advisor can make changes if they deemed that the service can be done via mobile service. Otherwise...

Did you experience any major issues where you have to bring the car to the service center? If yes, how was the experience and did you get a loaner? I am also curious if your experience is due to your location. E.g. I am in NorCal and there are tons of Tesla here and wondering if the service...

IMHO, it shouldn't be. If that's acceptable, then one can say it is "understandable" that Asian people have "animosity" towards Black people, given that Black on Asian racism attacks have been increasing over the years, as reported here and here. However, many Asian does not "understandably"...

Are there "service advisors" onsite that I can talk to if I visited their NorCal locations?

Oh, I did not know that. I could be wrong, but I think I've seen somewhere where Tesla does give loaner? Did they change the policy? I live in SF Bay Area if that helps. OK, this is kinda worrisome. If I drop off the car a my local service center, is there no service advisor onsite that you can...

Prior to Model 3 announcement, I have heard that Tesla customer service (CS) and service center (SC) are excellent. So much so that I have set my mind on getting brand new Model X. I did more research on the model, potential issues and how to fix it, etc. and I noticed that there are complaint...