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Strangely we cann Strangely we cannot get it to happen again. I’ve tried recreating the amount of drive, temperatures, and AC/fan both on/off. I do have a feeling it will happen again. I’ll try to capture more of it. The Tesla service center wants me to drive it there and have them start...

This morning I arrived at work and my Tesla started making the worst sound I’ve heard. Very loud. I tried rebooting (with and without brake pedal) and it kept making the sound. I then powered off and it stopped. When I waited 3 minutes and powered back up it began again. I then powered off and...

A tip for delivery, these guys delivering have no idea how to tow or remove a Tesla from a trailer. They will literally mash the pedal over and over to get it off, fighting the Tesla’s built in safety and parking brake. To solve this I suggest you read up on enabling tow in your Tesla before...

Best of luck to you! Just be aware they do terrible at identifying damage to the car. Just accept that and make sure to report every single item they didn’t list in the original listing.

4/24/21 - Received my title today. Everything is now complete. I did realize something very disappointing Vroom did though. Since they waited so long to make my payoff, I had made a payment. They then were able to pay less for my trade-in. They never even mentioned or offered to send me the...

That’s great news! If I helped you at all, please use my code when you order - we both get free supercharger miles: brady24322

No looking into or confirmation. Appeared in my app within a few hours. I want to say overnight.

Thanks and I hope you are happy with yours! I love mine. Tip: use the Texas Buyers Tag (laminated) front, and then your retail purchase agreement for the other. Then the next step requires you to rename your car to what they tell you, while it’s connected to your WiFi.

You should be able to provide proof and then have access right away. But it might take longer if you cannot prove ownership.

4/15/21 - This morning I went to the Secretary of State (DMV in Michigan) and registered/transferred title of my Tesla. I had to pay half as much taxes as I prepared for in worst case scenario. I chose to transfer my plate from my trade-in. I believe the Secretary of State mafia took their...

4/14/21 - I called Chrysler Capital to make sure they received the payoff. They confirmed they did receive payoff on 4/8 and it just takes time on their end to process the payoff. They said to expect it to be paid off by end of this week. They said I can check back next week. Hope so, because my...

Vroom is on the title after the original seller. They signed everything off for me. I literally have to sign one place on the title. They also included a form to transfer the title to my state and me. I think it’s up to me to include my leinholder on the title though.

4/13/21 - Received my title, with a couple papers needed to register in my state. There are no instructions or anything along with the paperwork explaining more. I can imagine this could confuse some people. Interestingly I can see the full name, address, and signature of the person who traded...

4/12/21 - Just received two emails saying my title and registration paperwork are on the way and will arrive tomorrow, along with tracking information! This is great news for me.

4/12/21 - Vroom called to ask me where the remainder of my down payment was. I explained everything was previously wired. They checked their records and verified this was correct. They said they also sent payment for my trade-in last week. They also said I could expect the title within a week or...

4/12/21 - No news still on my trade-in payoff or the title and paperwork for registering the Tesla.

So I’m new to Tesla. I purchased a used Model 3 via Vroom (don’t do it to yourself, I was fortunate). I didn’t know what to expect really. When I was looking over the car I thought, “wow, they have some really poor chrome delete”. It was scratched, not covering perfectly, and had some bumps in...

I’ll add to this info I was able to get from the transport company who picked up my trade-in, and from my father who is a retired auto wholesaler/dealer. My trade-in went directly to the nearest Manheim auto auction. I actually have the paperwork for it because the driver told me and gave a...

No it did not show any other features. You only need to be concerned if the Tesla ever passed through Tesla ownership. In my case it was a private trade in and I picked it up.

All 2019+ Model 3 come with Autopilot included (so I’ve read). This is why I switched to a newer Model 3 at Vroom. Also Autopilot was listed in the features. I gave up my hopes of snagging an FSD. It doesn’t sound possible when buying from Vroom. I have Autopilot on mine. I strongly suggest you...

I actually switched cars because I realized all 2019+ come with AP. I wanted to make sure I at least had AP. I found another newer Model 3 from them with Autopilot listed in the features, so I ordered that one. This was the largest fiasco ever. I’m sharing my entire story here: Buying Tesla...

Ok, hope the best for you! Keep us updated. Just to let you know I’ve been watching my trade-in as “available soon” on Vroom for a week + now. I suspect they don’t list it until my 7 day window expires and they’ve paid off my trade. Then they need to have pictures taken.

Sorry to hear you had troubles. I can just honestly give you advice. Stop and get your money all back and do not deal with them. Use one of the private sellers on sites, a local dealer, or Tesla’s used inventory. I would trust a private seller over any dealer. I would also only trust a local...

4/7/21 - Vroom just called about the scratches and cleanliness of the vehicle. They apologized and are sending me a check for $660. It’s better than nothing and makes me feel better to be honest.

Wish you best of luck! Curious how it goes, you could share here.

Here’s a photo, haha! It is an awesome car. I had to come to terms that Vroom didn’t detail the condition accurately but it is good enough for being a used car. I really love it. My wife is test driving a new Y tomorrow and I expect we will buy it. In summary, I would never recommend anyone buy...

4/2/21 - My Tesla was delivered. The vehicle is in great condition. I did find a few scrapes but they are not serious but they will be brought up to Vroom since they were missing from the descriptions and photos. The vehicle is a couple years old after all. What does concern me is I didn’t...

4/2/21 - What that am April fools joke from Vroom?

4/1/21 - Just received a call from Vroom deliveries team and they said my Tesla is being delivered tomorrow!

4/1/21 - I just thought I'd search Vroom for my trade-in by searching the VIN. To my surprise I found it listed as "coming soon". They have all the specs, miles, price, and VIN. They're just missing the photos.

4/1/21 - I just realized the transportation company who picked up my trade-in gave me a paper with more detail than they probably should have. I can see they were to deliver my trade to an auto auction for reconditioning. I'm not sure if Vroom would run my vehicle through the auction. Maybe to...

I will add the person who’s helping me at Vroom has proven they can solve most issues. I’ll be patient.

Yes, so I have roughly 80k I’m still responsible for and unknown locations or whereabouts. I’m hoping this doesn’t last long!

3/31/21 - I heard back from my contact who is “Supervisor, Transaction Executive Services”. She said they don’t have any information yet for payoff. So now they have both my trade-in and my Tesla. Along with my deposits/down payment, and cashiers check.

Glad to hear! I think patience is the only thing that will save us. I could get all pissed off but what good will come of it? I think you can also tell the performance models visually because on the rear trunk there is a line under dual motor. Unless someone for an odd reason added it aftermarket.

3/30/21 - I received a call after lunch and it was a local company who handles recovering and transporting cars. They said they would be here in 2 hours. They arrived and took my trade-in. I had to ask for paperwork. The guy didn't have any so he game me his from the order to pickup. He took...

I think there needs to be a Vroom post-sales support group hahah. This is stressful and drawn-out. Too many different hands, departs, and companies necessary to all do their part correctly.

From what I was told this morning, the logistics companies are separate for pickup and delivery.

3/29/21 - Today is 3 days since I received the email stating to call the logistics company for trade-in pickup if I do not hear from them within 3 days (note: it doesn’t say business days). I called and they answered right away. I provided the last 6 of my VIN for the trade-in and they took...

You are correct. This was not an easy experience so far but most of it was my own fault for switching cars after I put money down and received a bank loan. I probably wouldn’t trust buying a Tesla will high miles via this route. The Model 3 I’m purchasing appears in great condition, single...

According to other complaints I’ve read, this is where the problems could start which are out of our control. From weeks of waiting to poor communication. Did you have a trade-in?

This might answer your old question from last year 2020: https://www.michigan.gov/documents/sos/2020_PA_159_160_FAQ_Trade_in_credit_01012020_675449_7.pdf I recently found out trading in a lease does not count for the tax credit. Here's the updated 2021...

3/26/21 - Just received an email saying “Carrier Assigned For Pick-Up”. Inside are the details for a carrier who will pickup the trade-in within 3 days. They provided a sheet for me to print and put on dashboard, asked me again to empty my car, and remove the license plate. They also stated to...

I’m curious what is contact-free delivery and especially when they’re delivering to a nearby larger parking lot.

I’d agree! I created a lot of this myself. Lesson: don’t ever switch cars once you’ve started buying one.

3/25/21 - received the following message: “Your vehicle will be delivered contact-free on or around 04/06/2021” anyone wanting to make some bets??

Haha, yeah I hear ya. I’m trading in a vehicle so I I’m curious how this will go.

3/25/21 - Received by FedEx a power of attorney document for the state of Texas to sign regarding the trade in vehicle. It said it was for completing necessary paperwork and title. There was only a single signature highlighted required and a return overnight envelope included. I signed and...

3/24/21 - Whirlwind of a day. Everyone seems to have gotten their stuff together (including me). An executive at Vroom called me last evening and resolved all of the contract issues and is handling returning the old cashiers check overnight to my bank. My bank finished their paperwork and...