3/29/21 - Today is 3 days since I received the email stating to call the logistics company for trade-in pickup if I do not hear from them within 3 days (note: it doesn’t say business days). I called and they answered right away. I provided the last 6 of my VIN for the trade-in and they took notes and contact information. They didn’t have any record yet of a pickup for my trade-in. They said it is typical if I received the email from Vroom on Friday afternoon, which it was. They said they would call me today or tomorrow for a pickup. What was interesting is they asked when my new car is coming and when I told them they tried to delay the pickup to them. I explained I cannot drive the car because of miles and it is ready right now. I also said I appreciate them wanting to make it convenient but I have a spare vehicle. They seemed to take this as there will be no delay. We will see.
Since I’ve previously purchased through Carvana, I can tell you since Carvana handles their own logistics for cars and delivery, it is much easier with Carvana. The trade-in happens all at the same time in my past experience.