Recently had 2 excellent experiences with Tesla Service - one with Mobile service, the other at my local Service Center.
First was an appointment to replace a damaged front parking sensor - a flying chunk of asphalt center-punched the sensor on a recent road trip, knocking it out of the bumper and rendering it inoperable. Scheduled the service call through the app - smooth as can be. Ranger showed up right on time, took care of the issue in about 30 minutes and was on his way - no way the whole thing could have been any simpler or easier.
Second was a semi-urgent need for a new card key (long story). Called the local Service Center (no issues at all in reaching an actual Service Advisor on my first try) and they were able to squeeze me in about an hour later. 30 minutes in the waiting room and walla - done!
Given these types of experiences and how much I've enjoyed the car, it's going to be really tough to buy anything other than a Tesla in the future....
First was an appointment to replace a damaged front parking sensor - a flying chunk of asphalt center-punched the sensor on a recent road trip, knocking it out of the bumper and rendering it inoperable. Scheduled the service call through the app - smooth as can be. Ranger showed up right on time, took care of the issue in about 30 minutes and was on his way - no way the whole thing could have been any simpler or easier.
Second was a semi-urgent need for a new card key (long story). Called the local Service Center (no issues at all in reaching an actual Service Advisor on my first try) and they were able to squeeze me in about an hour later. 30 minutes in the waiting room and walla - done!
Given these types of experiences and how much I've enjoyed the car, it's going to be really tough to buy anything other than a Tesla in the future....