Helping my brother with a lease buy out mid term...
We initiated the process on 10/7/2021, got the email saying "Tesla will reach out to you in 24-48 hrs"
They never did, no emails, no calls...We called them about a week later, and was informed by the nice agent on the phone it might take some time for a payoff package to be prepared. Ok, fine, we'll wait a bit...
Called a week later, same answer...then 10/28 came...Tesla as of that date doesn't allow anymore buyouts of their vehicles...
Since then, we've been calling almost on a daily basis, but every time we get a different rep who give us a different story...
Yesterday they said everything is good and look out for an email and when that didn't happen we called again today, and was told this is no longer possible...
They have no record of any of the calls we made and said the buy out request was already cancelled back in October due to lack of communication...
(we've not gotten one single email after the initial one, zero calls from them, all calls were initiated by us)
After some time, the rep actually pulled the "hello, are you still there? I can't hear you" and hung up on us...
If anyone can give us any advice on how to proceed / get thru to the right ppl that can actually help, it'd be great...in the mean time, we'll try to call them again tomorrow...
We initiated the process on 10/7/2021, got the email saying "Tesla will reach out to you in 24-48 hrs"
They never did, no emails, no calls...We called them about a week later, and was informed by the nice agent on the phone it might take some time for a payoff package to be prepared. Ok, fine, we'll wait a bit...
Called a week later, same answer...then 10/28 came...Tesla as of that date doesn't allow anymore buyouts of their vehicles...
Since then, we've been calling almost on a daily basis, but every time we get a different rep who give us a different story...
Yesterday they said everything is good and look out for an email and when that didn't happen we called again today, and was told this is no longer possible...
They have no record of any of the calls we made and said the buy out request was already cancelled back in October due to lack of communication...
(we've not gotten one single email after the initial one, zero calls from them, all calls were initiated by us)
After some time, the rep actually pulled the "hello, are you still there? I can't hear you" and hung up on us...
If anyone can give us any advice on how to proceed / get thru to the right ppl that can actually help, it'd be great...in the mean time, we'll try to call them again tomorrow...