Picking up in Devon PA in a couple weeks and wondering if anyone has dealt with them before and how it was?
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Awesome, thanks. Did they text or call you when you scheduled your pick up?I have been there several times and I am picking up next Tuesday. Great experience so far. Will let you know about pick-up.
Did my test drive there, picking up my car there on the 18th. Been dealing with Chris, the SA, who's been pretty helpful (though recently he's been less responsive; I guess they're getting busy, that's OK)
I also called a delivery agent that I think was there, cuz I needed some paperwork for my loan.
No complaints yet!
Chris is my SA as well, although I did my test drive at the store in the King of Prussia Mall. He has been EXTREMELY helpful with everything (I agree with him being less responsive lately though)
I ordered on 10/26 and I have a delivery date of 12/14. I did go to the Devon showroom last weekend just for something to do. I wanted to spend some more time with the Model 3, and I also wanted to check out the S and X. I was there for maybe 30 minutes and I did think it was strange that the entire time I was there, no employee came up to talk to me. I didn't mind though, I didn't really need any help. Earlier this week, I emailed the sales team earlier this week and just asked that if they had received my car earlier than my scheduled delivery date, that they give me a call. I didn't receive a response. I'm hoping this isn't an indication of poor customer service. Hoping my delivery day goes smoothly and I'm given ample time to inspect the car before I drive away. I'm insisting on it otherwise.
Do you happen to have his email I’m scheduled the 20th and wanted to ask couple questionsCody has been my SA from day 1. He and I text quite a bit. Tesla texted me with production info, transport and delivery date confirmation though - the Tesla text had a link to schedule my delivery date.
I test drove at Devon 11/23 and ordered that day; finalized trade-in and online stuff (except insurance bit) 11/26. Found my VIN in the source yesterday, but not officially on the page yet. Hoping to hear soon to schedule delivery. [happy to see PA deliveries in the waiting room threads!]
My SA is Alex, who was great that day and in follow up shortly after. Radio silence since then, but I haven't needed any changes and am trying to be patient.
[LR AWD blue/black]
I took delivery yesterday, on a Saturday. The place was a zoo. They delivered 30 cars in one day. I got a call from them on Friday night around 6pm asking if I could pick up on Sat instead of Tuesday. The car was on the truck coming from Chicago. I said yes and called around 1030am on Sat and they woke my car and figured out it was around Pittsburgh, so I would definitely get it. We went in around 1230 to pre-sign all the docs and pay for the car and I told them I would be back around 5pm to pick up the car. That gave them time to clean and detail it. The signing took about 1.5hrs, even though they said 10 mins over the phone. Pick-up took about 30 mins, so 2 hrs total. They couldn't find my key cards, so that added about 10 mins to pick up. While they were looking for the key cards, my phone app lit up and I was able to blink the lights and find my car. I didn't need any training on the car and drove off happily. The car is amazing. I had zero interaction with my SA. It was all through the operations team.
Best number to use is 610-407-7030, option 4.
So many people were taking up to an hour to ask questions and review every minute detail of the car. I felt bad for the Tesla delivery team, they did the best they could with the volume.
Picking up today. Originally scheduled for the 14th but changed appointment to today. Hopefully everything goes well!
how did you find out it came earlier?Picking up today. Originally scheduled for the 14th but changed appointment to today. Hopefully everything goes well!
I was in and out in 15 minutes. Did a quick lookover of the car, no glaring issues. Easy peasy.