Thank you Mengy. Our house and garage in Maine have great wifi but little to no cell signal. Begninning in November (I think), the app began to have trouble seeing our cars at home. So we couldn’t pre-warm them without a trip to the garage. After having Teslas since the first Model S release, we have never had this problem before, but our cars also always had good cell signals. Based on your post I enabled Sentry mode and unticked the exclusions for every driver profile and it worked! Now the App sees the cars all the time. It was important to check everything driver profile. If even one Profile excludes the location, the car will sleep and the app will not wake the car because the car has no cell connection to “hear” the wake up call from Tesla. Thanks again Mengy.
