Cannot return mobile connector using Tesla's online portal

[hbsadfhv]

Here are the instructions on the www site re returns:

1. Create an account or log in to your existing Tesla Account.
2. Go to the Tesla Shop.
3. Select menu to sign in.
4. Select 'Account.'
5. Select the order you wish to return.
6. Select 'Start a Return' for items eligible for return.
7. Follow the remaining steps to complete your return.

I cannot complete step 5 because there is no tick box or clickable areas on my order page (see attached screenshot). I've started a support ticket with [email protected], but so far, no one is able to assist.

Does anyone have any advice or experience with this issue?

Thanks!

 

[ewoodrick]

I have no idea, but you may try a different browser and se what happens. Missing buttons are often browser specific issues.

 

[hbsadfhv]

Thanks. I tried three different browsers, but that didn't work. Anyway, a pdf FedEx label showed up in my inbox, so all good now. Took three weeks and MULTIPLE support tickets.