Hi all.
I've had a few issues over the past 10 months with my Tesla V3 1kw charger. All charging is done via the Octopus app.
Occasionally it trips the breaker and I get a partial charge. Maybe once every 14 days.
I've been talking to Octopus who have just sent me the following. Does it seem plausible and what is going to be the impact on my charging speed? As far as I know, I have a single phase supply, one master power off switch in the fuse box, not 3. House is a 4 bed, built in 2002.
Thanks.
Good evening Peter,
I've taken a closer look at payloads our end, looks like we have a limiting charging power on your 11kW Tesla wall connector. Would you kindly mind confirming whether your electric supply is three phase? From our end it doesn't appear to be and it would be required for your Tesla connector to be used at 11kW rate.
I'd recommend that we re onboard your integration for the 7kW variety of the Tesla wall connector as we are expecting up to 11kW and only achieving on average per sessions around 6kW depending on scheduling preferences.
To de-authenticate your EV, please follow these steps:
⦿ Click the profile button in the top corner of the app’s dashboard.
⦿ Select ‘Intelligent Octopus Settings’.
⦿ Scroll down and tap ‘Disconnect Car’ and confirm.
⦿ This will disconnect your device and log you out of the app.
Once this is complete, you can then go through the onboarding process again which is detailed below, do not worry, you will still be on the Intelligent Octopus tariff.
⦿ From the home screen of the app, tap 'Get started' under 'Intelligent Octopus for EVs'.
⦿ Select 'Electric Vehicle' or 'Charger' (depending on your compatible device).
⦿ Select your EV and charger make and model.
⦿ Read and accept the tariff terms and conditions.
⦿ Login to your EV portal.
⦿ Complete a short test charge.
Kind regards,
Danni | Community Management @
I've had a few issues over the past 10 months with my Tesla V3 1kw charger. All charging is done via the Octopus app.
Occasionally it trips the breaker and I get a partial charge. Maybe once every 14 days.
I've been talking to Octopus who have just sent me the following. Does it seem plausible and what is going to be the impact on my charging speed? As far as I know, I have a single phase supply, one master power off switch in the fuse box, not 3. House is a 4 bed, built in 2002.
Thanks.
Good evening Peter,
I've taken a closer look at payloads our end, looks like we have a limiting charging power on your 11kW Tesla wall connector. Would you kindly mind confirming whether your electric supply is three phase? From our end it doesn't appear to be and it would be required for your Tesla connector to be used at 11kW rate.
I'd recommend that we re onboard your integration for the 7kW variety of the Tesla wall connector as we are expecting up to 11kW and only achieving on average per sessions around 6kW depending on scheduling preferences.
To de-authenticate your EV, please follow these steps:
⦿ Click the profile button in the top corner of the app’s dashboard.
⦿ Select ‘Intelligent Octopus Settings’.
⦿ Scroll down and tap ‘Disconnect Car’ and confirm.
⦿ This will disconnect your device and log you out of the app.
Once this is complete, you can then go through the onboarding process again which is detailed below, do not worry, you will still be on the Intelligent Octopus tariff.
⦿ From the home screen of the app, tap 'Get started' under 'Intelligent Octopus for EVs'.
⦿ Select 'Electric Vehicle' or 'Charger' (depending on your compatible device).
⦿ Select your EV and charger make and model.
⦿ Read and accept the tariff terms and conditions.
⦿ Login to your EV portal.
⦿ Complete a short test charge.
Kind regards,
Danni | Community Management @